Smind Section: Theme Sections

Hi ,

Thank you for your feedback and we’re truly sorry for the inconvenience you experienced.

You're absolutely right to expect reliable support — even on weekends. While our current support hours are weekdays only, we understand the importance of fast response time, especially when it comes to your store's stability.

We want to reassure you that Smind is built with performance and safety in mind. Our app does not interfere with your live store's code unless explicitly published by you, and we've put in place extensive testing to prevent crashes.

That said, we hear you. Your feedback is important, and we’re already working on expanding our support coverage during weekends to better serve merchants like you.

We would love to reconnect and assist you further. Please feel free to reach us at our live chat in-app, and we’re happy to jump on a call if needed.

Thank you again for trying Smind — and we hope to earn back your trust.

— The Smind Team

Dear Customer,

I am the Support Lead at Smind. We apologize for the negative experience you had with our app. Regarding the issue you mentioned, apps are currently not allowed to automatically remove any data from a merchant's store before being uninstalled. However, we have a solution for you. Please follow the instructions provided in this article https://docs.smind.io/guides/deleting-data
If you have already uninstalled our app, kindly reinstall it and follow the steps to delete the data before uninstalling again.

We have sent you an email for further assistance. If you encounter any difficulties, please let us know. We look forward to hearing from you so we can assist further.

Thank you,
Smind Support Team

Dear Customer,

I am the Support Lead at Smind. We apologize if you have had any unsatisfactory experiences with our service. I have carefully checked your issue, but we haven't received any recent inquiries from you. Upon reviewing your website, you are still using most of our sections and they are still working fine.

We have sent an email to understand the issue you are facing. We hope to hear from you soon so we can assist you and improve your experience with Smind.

Thank you,

Smind Support Team