Snap: B2B Wholesale Pricing

I was happy with SnapB2B until mid-December when it has started to generate data on every order. I raised this with support on 16 Dec 2025, and they said they would get back to me as they need to speak to the development team but still have not got back to me and it is 06/01/26.

Also now the app is not working at all!!

They use to have support via live chat but now rely on AI and email. Which means I have no way of escalating this when they do not reply to my emails!.

They slowed my website. when they added a code and all my product page takes time to load also the check out is really bad

We use this app for B2B specific pricing and it works perfectly, not only in the cart but in every price display. Outstanding support from their team, especially Vince, who helped us configure the app in our theme within minutes.

Vince was quickly able to resolve the issue we were having with installing the application on the back end. His service was professional and very much appreciated! Thank you, Vince.

Probably this app is good, but it's not working even on their demo website.

Very helpful, quick response, good overall tool and fair pricing

Support team is very helpful and fast.

I hope you are doing well.

I would like to raise a concern regarding the current customer login and pricing behaviour on our store.

At present, when a customer registers as a wholesale user, a “Wholesale” tag is automatically added to their account. Due to this, once they are tagged as wholesale, they are unable to view retail prices from their side. If they want to purchase as a retail customer, they are forced to log out and browse the store without logging in.

There is no customer-side option to switch between retail and wholesale modes, which is creating confusion for users who want to place both types of orders.

I kindly request clarification or a possible solution for the following:

Can customers be given a toggle or option to switch between Retail and Wholesale modes?

Is there a way to allow logged-in wholesale customers to view retail prices as well, without removing the wholesale tag?

Are there settings or app configurations that can improve this experience?

This is an important concern since it directly affects customer workflow and order conversions.
Please look into this issue and advise us on the best possible solution.
Sometimes customers buy on wholesale basis sometimes customers purchases on retail basis so order limit we set moq 10 pcs due to that they cant go for single pc
Thank you for your support.

Un grand merci pour le professionnalisme et la qualité des échanges avec Vince et Lydia !

This is the best app. I explored and tried multiple apps including the apps with good rating but this app is really good. You have all in this app. Most importantly, the app support team including developers are very helping. I had multiple queries and they solved it. They even open to resolve the big issues as well. For my store the developer team did well.