Ultimate Special Offers

Just like other reviewers, loved this app but since they updated it is horrible. It will show the discount until check-out then drop the discount during the credit card payment section. Loyal customers are getting pissed and I don't blame them. Support has tried but have found NO answer so going to delete and move on. Not paying for something that won't work 100% of the time.

Great customer service. I had issues with something I could not fix myself and the team helped me as soon as they could.

[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface.
But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish discounting, including BOGO, discount tiers, BXGY, and discount links -- and UX. The overall quality is insanely great. I'm dropping USO to 3* because it doesn't play nicely with shareable discount links from Shopify (which means apps that use these codes, such as Smile.io) and the popups are butt ugly. Pixel Union could have made it better... time to move on.

[UPDATE Sept 8, 2018: I STILL THINK USO is the most important merchandising tool in my store.]

[UPDATE Nov 17, 2017: I STILL THINK USO is the most important merchandising tool in my store. Even after a re-theme (now on Turbo).]

My store migrated Shopify in January 2016 -- and I was immediately frustrated with merchandising options, lack of BOGO, and upsells were just not intuitive. Is there an app for that?

I first started using Bold Upsell since (at the time) it was the only game in town, but for months I was desperately looking for a better solution. In my opinion, Bold Upsell is a 1-star app due to all kinds of customer facing UX issues and terrible, terrible support. Bold also believes presenting a customer with 3 upsell options is a good choice (no! every expert says one upsell, period!). Bold Upsell does not redirect to cart after accepting an upsell offer (customer stays on the page - totally bad UX). They offered custom development to solve this for about US$5,000. Pass.

I was also wanting to offer quantity breaks, and the only game in town was also from Bold:
https://apps.shopify.com/quantity-breaks
And I gave this app a 2-star review
Bold QB used hidden-products/hidden variants to solve this. It was a disaster. Read my review... posted on Jun 13, 2016

Simultaneously, I was trying to find a BOGO (buy X get y at discount)
and the only option at the time was Buy X Get One by Supple
https://apps.shopify.com/buy-x-get-one
And although I was uncomfortable with the limitations, at the time, the only way to do BOGO was using BuyX... but BuyX had a laundry list of incompatibilities, and in my opinion, I had to find a better way to do BOGO. Hidden products/variants didn't feed Facebook feed and it didn't play nice with OneClickUpsell and other integrated apps. But it NAILED the logic rules for BOGO, the customer facing UX was perfect, and the developer kept making it better...

In January 2017, the developer of this app (Ultimate Special Offers - USO) told me he had been working on a better mousetrap for about a year...

tl;dr There is no finer app at this time for discounts, upsells, BOGO, quantity breaks, and other special offers.

Marius is a pleasure to work with, and although I have probably been a total PITA during onboarding, this app is "Best-in-class" for merchandising for Shopify at the time of this writing. Email communication has been exceptional.

We are using USO for:

1. BOGO (such as buy any lipstick and get another, in any color, for 50% off)... WITHOUT USING HIDDEN VARIANTS and now, NO DRAFT ORDERS!!!!!!!

2. Auto add-to-cart of free item -- we use JustUno for popups and an effective marketing campaign offers the visitor a success page if she subscribes... and the "prize" is a link that automatically adds a free item to the cart. USO handles this perfectly.

3. UPSELL -- a well thought out and well-designed UX for the "would you like fries with that?" scenario -- this is UNLIKE other so-called upsell apps that analyze and make an offer in the cart -- well, you can... but... the magic here is product specific upsell offer -- a makeup brush that perfectly pairs with a powder, etc... These upsells convert.

4. Quantity Breaks. Without hidden variants!!

...among other things

This app is deep, and now (28-MAY-2017) that "draft orders" are a thing of the past, there is nothing else out there in Shopify app-land that comes close.

DO NOT be confused that this app has a variety of offers-- that's the whole point.

And now, with the addition of stacked special-offers + coupon code discounts, and also passing a discount code from URL parameter also shares with USO, this is The Most Powerful discount app available.

There are few things that I would like to see to make it "more perfect" - including hooks to a recurring payments app, such as ReCharge -- but with the recent API announcements from Shopify, this may not be needed soon...

The BIG TAKEAWAY here is Supple has engineered a way to offer BOGO and Quantity Breaks without hidden products/variants and without using draft orders. And the upsell UX is the best in class.

We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!

Terrible customer service. Will not respond to messages. The one time they responded, they asked for access to my store, which I gave them, but they have yet to do anything. They did not even accept the permission notification that I sent. Not happy at all with the service.

Great app! Very quick responses and prompt solutions.

Would definitely recommend this app for additional offers

I had my web designer install the app and I just set up my first offer. It was very easy to do and I'm looking forward to seeing how it works with my customers!

Fantastic app. Does just what we need it to and is very simple to use. Support team are also very helpful and quick to respond.

Refund amount is always wrong when doing partial (Out of stock) refund back to customer. USO Support replied that they have no control over with how discounts must work on the order. Citing it a Shopify platform limitation.

Really happy! Great support and it's working well :)