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This app was so promising... I added it to a theme from the same company and it did not work well together. I uninstalled the theme and reverted to a much less expensive theme (which offers much more) but the app still does not live up to its promises. There is absolutely NO SUPPORT. Not for the app and not for the premium theme. I have tried fixing the issues myself but there is not even good online documentation. Uninstalled and reinstalled several times. Several emails and tickets opened for over a week and ... NOTHING.
Hi there. It seems as though you may not be receiving our emails. There was an initial correspondence prior to this review and then a few follow-ups afterwards. Please check your junk folder to see if our replies ended up there. Thank you!
It's works great for their features and good responsible for support. But the limitation is not to work with other apps like Whole sale discount or another discount apps.
We installed the application to perform volume discounts on collections of products. Unfortunately, it worked sometimes and did not work other times. This resulted in us having to refund customers the discount amount and also pay for shipping since the absence of the discount caused free shipping to be reached incorrectly. We reached out to support since it says Sunday 7AM - 5PM PT and regrettably there was no response. We have disabled the app for now and found another app that works as needed. We really think the product has potential but the inconsistency puts our revenue stream and customer experience at too great of risk to continue. Finally, we were using one of the generic Shopify themes that has not been customized so that should not have introduced any issues.
Hi - we are available 7am to 5pm PST on Sundays but we also have a massive volume of tickets during the BFCM season. We appreciate your patience and understanding during a busy holiday season for everyone. I've sent you a message to get this sorted out - please have a look and respond to me ASAP. Thanks! - Emily, Head of Support
Easy to install, works perfectly, great customer support. I removed a star because I never got my questions answered prior to installing the app but I'm glad I took a chance because their technical support after installing the app was top notch!
I loved this app when I was working with it to design offers. Once I set the offers up they worked wonderfully for one day, then they just stopped showing up on my store. I didn't turn them off, didn't change any settings. They just stopped working. This app is great when it works, but it isn't reliable.
Perfect ! And the developpers team are very helpful ! thanks a lot for your help! This app is very easy to use and a sales booster
Needed it for BUY X, GEY Y AT 50% OFF
First the good:
1. It is very easy to install & use. No coding required.
2. No need to create a "hidden" duplicate collection (the discounted products that will be offered)- that can be a very tedious task if you had to make one. With this, you simply choose the products you want to offer, then set the discount rate.
The bad:
1. The pop-up (offered discounted products) had a very poor design/lay-out. Looked very cheap.
2. Only 8 products can be included in the pop-up. I had much more products to offer so this app was not useful.
3. Customer service: 12-24 hour response which is a bit on the slow side if you are running a live site and need help asap.
I used Discounted Upsells by Booster Apps instead. It has it's own faults, but better than this one.
Decided to give this a shot for BF/CM, and I can only say that I'm 100% completely dissatisfied. I created a discount for the sale, and checked how it worked on my site. It seemed fine, so I went ahead and blasted my email list and Facebook. I then started getting all sorts of notifications that the discount wasn't showing up sometimes. I did a test again on my end - first time, it seemed fine... second time it had stopped showing a discount. Then, my Cart and Checkout actually stopped working altogether. Now, I've flubbed the beginning of my sale, and I have to refund several customers for the discount difference. I highly recommend you find another app for this sort of thing.
装上去以后有bug,网站卡的不行,虽然功能强大,但是我的网站运行速度下降了很多甚至打不开,所以我只能卸载了,唉,好伤心,应该是这个代码有问题,希望优化一下吧,而且打开以后英文特别多,得看好久才会用!!!
App was misleading - post purchase page (the main crux of what you want as a store owner) is a monthly upsell ON TOP of the subscription. Also the Sale Ribbon adds nothing proprietary and glitched out by popping up on Blog Images and other obscure div selections... Also it slowed down my store. All in all, a lot of improvements need to be made as we personally love Pixel Unions themes but this app just didn't cut it for us...
Thanks for your feedback. We apologize for the confusion in pricing regarding the Post purchase upsell feature - we've adjusted our app listing based on this feedback, so thank you! It's a new offer type that is an add-on to your subscription. It looks like you've uninstalled, but we've sent you an email with more context and instructions about the sale badge issue you're experiencing. Hope to hear from you!