Recenze (1 249)
Zpřesnit
-
Podle hodnocení
Not once but twice did I find this app suddenly have it's unique generated discount codes given to customers on their spin-wins stop working, causing them to go to check out and have it say the code is invalid. There is no way to tell this happens either unless you test it yourself or have a customer contact you. This happened a few days in a row without my knowledge, noting I had quite a few new subscribers sign up and win a discount, only to find it didn't work. This has likely costed me brand trust/reputation, customers and sales. I'm leaving this review as though this app looks nice and is relatively straight forward, there are still some gaps in it's design (like tab/section to manage set-up coupons/discount codes. Thas be greatly disappointing in that regard and I'd hate for other store owners to have this same issue also.
We really apologize for the inconvenience you have faced. As per our research, we have found out that this is an understanding issue on your side. Discount code expires after the expiry days set in the discount code setting of the app. There must be an expiry date set in your app's settings due to which the discount code is getting expired. Other than that, our application's discount code is working absolutely fine.
Our support team has contacted you via email as well, please install your application again and respond to support so that they can help you change the settings of the app.
We would love to assist you in the best possible ways.
Its an easy to use application. I haven't seen it work on my store just yet. So I will update review later.
Adding review is optional to use our free app. We hope that it will perform well on your store. We encourage you to add the review later when you have fully experienced the app on your store. All the best.
great customer service prompt reply awesome staff good app will see how it goes godod job team love it
Very good app for a store, but i can't translate it to my language properly, so i can't use it =( Sad
Thank you for adding the review. Our team has already responded to your query and is working on your customization request. We hope you'll soon update the review to reflect your recent experience with us.
I used this app to add a spin the wheel onto my website and I liked it very much! It was very easy to find my way around on the app.
We're glad that you liked the app. We hope you will update your review with recent experience of using our free app. In case you need help, you can connect with our team using in-app contact form.
I found the app easy to use and customise and the customer services team were really helpful and quick to respond
The followign app is a veru good tool for anyone trying to use a discount wheel for the website to increase engagement
Thank you for sharing your feedback and recommending the app to other merchants.
I am still new to this app. so far it seems easy to set up and customer support is definitely helpful.
Thank you so much for your review, we are glad that you liked the app setup and hope you will it will benefit you a lot to boost your sales!
Also we'd recommend that you may revise the rating once you are completely satisfied with the app, we'd love your corporation!
This app is going to help me make my website viewers more engaged and I’m excited to see how it goes. This is definetly a very good concept and I’m sure it’ll work very well.
We are hopeful that our free app will help you gain more sales by converting visitors into customers through gamifying discount delivery. Thank you for the review and good luck for more sales.
Quick response and easy to understand explanation to how the system operates. Still setting it up, but glad it was easy to get help.