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The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.
Dear merchant,
We’re sorry for the issues you experienced earlier with installment orders not appearing correctly. A temporary syncing issue caused certain installment orders to be missing in the app, which also delayed some invoices.
Our team worked closely with you to identify the cause, restore the affected orders, and strengthen our monitoring tools to prevent this from happening again. We’re glad we could resolve this together and that everything is now running smoothly. Thank you for your patience and for helping us improve the app for all merchants.
Best regards,
SPD Split Payment & Deposit App Team
Great customer service. When there wasn't a resource for customizing the customer confirmation email the rep listened to my idea and said they would discuss with their team. It's wonderful that the SPD team is willing to hear and collaborate with it's app users to create a better experience.
Valeri was fantastic. He contacted me right away and logged onto my computer with me on a remote session and helped me troubleshoot my issue, which was of my own doing, not SPD Split Payment & Deposit. In just a couple of clicks, it was fixed. Valeri also went above and beyond to help me with an issue that had nothing to do with his App. Very kind, and very helpful. I highly recommend him.
Thank you so much for your wonderful feedback! 💛
We're thrilled to hear Valeri was able to jump in quickly and get everything sorted for you, even beyond the scope of our app! 🙌
We’re lucky to have him on the team, and your kind words mean a lot to us 💬💙
If you ever need anything else, don’t hesitate to reach out, we're always here to help!
This app has everything I need! I make custom guitars and the ability to accept a down payment and send an invoice upon completing the guitar is second to none. Maryna was extremely helpful getting this setup right for me and I couldn't be more pleased. Don't try the other apps, they don't have the same level of functionality. Just get it!
Thank you so much for the amazing feedback! 🎸✨
We’re thrilled to hear our app is a perfect fit for your custom guitars and that Maryna was able to get everything set up just right for you. Your kind words mean a lot to our team 🙏
Wishing you tons of success with your beautiful creations! 🚀
Works perfect with us in Kenya after some customization would recomend. Maryna was very helpful in making this a success.
Yay!🎉 So happy to hear it’s working great for you in Kenya
Thank you for the kind words, it was a pleasure helping out 😊
If you ever need anything else, you know where to find me! 🚀
I had such a great experience with Maryna! She was incredibly patient, kind, and thorough in helping me figure out how to set up installments. She explained everything step by step, made sure I understood the process. I really appreciate the clear communication and the extra effort to make sure everything was working perfectly. Truly outstanding support. Thank you!
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Maryna was able to guide you step by step and make the process smooth for you.
We truly appreciate you taking the time to share your experience and for choosing our app 🙏💙
Really like to thank this company for tailoring their product to our requirements and understanding the issues we face. Was really pleased with their responsiveness, replying professionally and in a timely fashion. We wanted a small cosmetic change to the app which suited our needs better and they could not have been more helpful. We are looking forward to seeing how this performs on our shop when it goes live next week and if it is good, we will roll it out to other shops we have in our portfolio. An excellent product and - more importantly- with excellent back up support. Wouldn't hesitate to recommend them.
Wow! thank you so much for the amazing feedback! 🙌💛
We’re really happy we could tailor the app to fit your needs and that you felt supported along the way 🛠️😊
It means a lot to hear you’d recommend us, and we’re just as excited to see how it performs when your shop goes live next week! 🚀✨ Fingers crossed for great results!
As always, we’re here anytime you need us 💬
I had some questions about the App and how it works, so I contacted the Support Team.
They were very fast in answering and to respond all my doubts.
I am very happy and recomend this App.
Thank you so much for your kind words! 😊
We’re glad our support team could help answer all your questions and make your experience smooth. Your recommendation means a lot to us! 🌟
We have been using SPD for over a year now and it's working great for Deposit payments.
Thank you so much for your feedback! 🥰
We're glad to hear that SPD has been working well for your Deposit payments over the past year. 😎
We appreciate your continued trust and support! 💚
Faltam algumas traduções, mas o app é bom!
Obrigado pelo seu feedback! 🙌
Ficamos felizes que você gostou do app! 💛
Sobre as traduções, estamos trabalhando nisso e vamos melhorar! 🌍✨
Se tiver sugestões específicas, ficaremos super felizes em receber! 😊