SPD Split Payment & Deposit
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Three stars because support was very responsive but app function doesn't suit my business needs. Also the tools don't work with every theme making implementation difficult and support necessary.
I used this app because a shopper requested the option to split a payment. I was excited to learn splitting payments was possible and that an app existed to do so.
However after working with the app for a day I realized a few issues: 1. it inflates sales. The app creates the order multiple times, one for each partial payment and then a final order once all the payments are submitted. Shopify analytics doesn't know the partial orders are not sales thus resulting in duplicate sales.
2. It marks each partial order as paid instead of marking a single order as partially paid and only uses a note to identify between the order statuses. This is an issue for our store because we have a large inventory and our order processor routes orders based on order status. Marking each partial order as paid puts my store at risk of shipping orders multiple times.
3. The support team was unable to restore the code on the cart page after I removed the split payment button and told me I needed to contact the developer for my theme to fix a problem that did not exist until they made changes to my theme.
If it weren't for the issues stated in 1 and 2 I would happily use this theme. It's unfortunate that it doesn't align with our business reporting or processes.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this situation but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon! :)
Great, simple app! Does exactly what I need to allow customers to split payments across different payment sources. Support was great when I had a question.
Buena, es una aplicación que realmente merece la pena. Estamos aun viendo como funciona con los clientes, unicamente le faltaria que se hicieran cargo de los cobros como un banco y no asumir los riesgos el vendedor.
Gracias por tus comentarios. Le hemos enviado un mensaje de correo electrónico al respecto.
Download to use for a customer for a very large order. It put each partial order invoice through and cancelled them and created one final invoice but with shopify the amount shows as a double sale so my account and books will be completely off. I do not like this at all.
Thanks for your feedback. We tried to contact you via email in order to discuss this case but didn't receive a response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
All it did was split the order. I could do that manually. This app did not perform as expected and certainly isn’t worth an extra monthly charge.
I would like to restrict split payments to draft orders only and not have the button displayed on the checkout page.
Seems like a good app but if you want to use a coupon code then it won’t work. coupon codes are a must for my store so sadly I can’t use this app. Customer service was great though, by chat they quickly confirmed this is is an issue caused by shopify’s limitations.
This app will NOT work to split the cost for customers that want to use two credit cards or one credit card and Paypal. The reason it won't work is that it splits the total cost that is in the cart, BEFORE shipping or taxes are added to the total. For instance, if your customer has $200 worth of merchandise in their cart, this app will split that for them and lets them choose how much to put on each card. But then let's say that shipping is $10 and tax is $14. That makes the final total $224. The additional $24 is not included in the split and therefore not collected. I've tried to explain this to them but they don't get it. I don't understand all the reviews that love this app unless these store owners aren't charging shipping or taxes to their customers. Nice concept, but worthless.
This is only 5 days free trial not 7 days as it states in the app store.
If even this can't be accurate, how will the app work properly? Big red flag!
Thanks for your feedback! We've sent you an email message in order to discuss the situation. Please contact us at your convenience. Hope to hear from you soon!