Spocket for Suppliers

Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially.

We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process.

We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them.

Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers.

Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor

Thank you for sharing your experience. We’re sorry to hear that the onboarding and marketplace visibility did not meet your expectations.

We understand how disappointing it is to complete seller verification and then receive little or no communication afterward. We also understand your concern about how your products are presented and discovered within the marketplace. Visibility, searchability, and clear communication are important parts of a marketplace experience, particularly for suppliers who have invested time in building their catalog.

We also take feedback regarding marketplace listings and review quality seriously. We want our marketplace to provide a trustworthy and useful experience for both suppliers and retailers, and feedback like this helps us identify areas that need attention.

If you’re still willing to work with us, please contact our support team with your supplier account details so we can review your onboarding status and product listings specifically. We appreciate you giving the platform a try and taking the time to explain where your experience fell short.- Eleanor

Thank you for bringing this to our attention. We sincerely apologize that you were left waiting after being told that a member of our Supplier Acquisition team would reach out within 1–2 business days.

Waiting this long without any follow-up is clearly not the experience we want for anyone considering our platform. We understand how frustrating it must be to see the same message remain unresolved for so long.

We’re sorry we didn’t follow through as promised. If you’re still interested in using the platform, please contact our support team with your account details so we can locate your original request and make sure it reaches the appropriate team.- Eleanor