Spocket for Suppliers

1 Star – Supplier Warning

If you are thinking about becoming a Spocket Supplier, proceed with caution.

I fulfilled orders on time, shipped them the same day, and customers received them without any issues. However, when it came time to receive payouts, the experience became extremely frustrating.

The platform holds payments for a full month. When the payout date arrives, support seems to come up with a new explanation instead of providing a clear payout process. On one occasion, I was told there was a payout account issue even though support had previously confirmed everything was correct. This time, I was told no orders could be found, despite the orders being visible in my account, marked as delivered, and listed in my payout sheet.

As a supplier, I expect transparent payments, accurate records, and consistent support. Unfortunately, that has not been my experience.

My advice to other suppliers and store owners: think carefully before investing your time and resources here. Keep detailed records of every order, payout, and support conversation.

this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products).

when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues.

sales have never really been high enough to justify all the extra work involved in managing this relationship.

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.

UPDATE - It's now May 10th, 2024! Still nothing!