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I used this app because the item is from US and EU, so it will give customers good impression and really helps us to do online business
AJ really helped me with my issue! thank you so much! It is amazing to see carrying support that gets back to you to see if the issue is solved or if you need further assist! PRO
We’re so grateful that you took the time to share your feedback with AJ. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. - Erwin
Love the products offered on the site! I would recommend this to anyone in DropShipping on Shopify’s web page!
Thank you for the recommendation! We're happy you are loving the products on our platform. We are adding even more products and suppliers so you can expect to see more in the future! Appreciate you being with us!
Most amazing app, biggest of the competition. You should definitely install this incredible app if dropshipping
Best app for drop-shippers for sure. I can’t say enough about how useful this is withe clear and accurate discriptions!
Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers, so we’re delighted that you found our product and app to be useful. We hope to assist you again soon. - Erwin
I like the fast customer help via Live Chat, always helpful and friendly. I find the online tutorials a bit so-so, having live Chat with Spocket helps a lot, recommended.
Hey there! Thanks so much for your feedback - we can definitely use it to improve the content we release in the future. We're all friends here, and we want to be able to help our merchants as much as possible so we're thrilled to know you're satisfied with our Support team's efforts.
So far seems like a good place to get product from the US and ship them here in the United States as well.
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.
We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One of our account managers will contact you directly to assist with any issues you may be experiencing; otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin
They do nothing! 7 of 20 orders not fulfilled,it is 35%!After 10 days says"order is not fulfilled". Edit: They said they will remove the supplier which is underperforming. But They didn't!
We would like to apologize for this experience! We’d like to assure you that at Spocket, the only aim is to provide world class service to our customer across the globe. Now while our overall order processing rate is at 98%, issues do arise from time to time. But what sets Spocket apart from all the others, is our ability to identify these issues and work on them to continually make Spocket better as we grow.
This app has helped out A lot and the service is very help I have yet to have a hard time to where I have not been able to find a product to fit my needs
We're glad to know that! Our help and services is available to you 24/7. Just chat or message us thru support@spocket.co if you have any questions or if you need any help.