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Products look fantastic, so far so good! I really would like the free trial was longer; it would help me in many areas but overall is something that will be helping me with my business. I think anyone could be happy using your services.
I wouldn't even give this app one star. The app is a great idea but execution is exceptionally poor. [Huge opportunity for someone to develop a similar app that actually works with good customer service!!!]. Speaking of customer service it is simply atrocious. Rarely helpful, often I was left on chats waiting for up to 30 minutes with no response. I had to always follow-up to see if someone was there. They just disappear and stop responding if they can't help (I don’t think those at customer service have actually used the app themselves in real life scenarios; they assume the answer is always something basic and simple but I’m long past understanding the basics of the app, I’m having real issues placing customer orders; it’s also always your fault – never theirs). Some great products on the app, especially for Canadian sellers, but the app in terms of integrating with Shopify, tracking inventory, placing orders never worked (I’m supposed to do a manual fix for an issue – so what’s the point of the app and the fee??!!). I spent more time and hassle then this app is worth (in terms of the profit you can make on items, the work involved in using the app and interacting with customer service and especially given its annual cost; even with the app being cumbersome and unintuitive and basically not working they won’t give refunds – beware). Steer clear. I'd be happy to chat with anyone about my experience with the app. Feel free to reach out to me via my store.
Thank you for the feedback. We appreciate you sharing your experience to help us improve our services. Our sincerest apologies for any inconvenience we may have caused you! Rest assured that we will do our best to resolve all of your concerns and we'll have one of our account managers reach out to you directly to help you faster! Your patience and understanding is greatly appreciated!
So Far Im Loving It!!Very Easy To Navigate And Super Helpful Support
Spoket is a very easy app to use, it is clear and easy for beginners to use especially when you have never dropshipped before.
\You can expect to see more in the future! We're thrilled to be collaborating with you to achieve your goals. Thank you for deciding on Spocket! - Irene
This app has been great so far! I am a brand new store and learning lots along the way. Spocket made getting quality items one of the easiest things I can do!
App is expensive, for the quality! Quality and fabric of the clothing are very cheap and poorly stitched. Not worth it but, with lack of options, moving on is hard. I do like the shipping times!
Thanks for letting us know about this! We'd like to make sure that this has been addressed by Spocket. We are bringing in more suppliers, in fact we are adding new suppliers every week. While most of our vendors are based and located in the US and Europe, we do have vendors that are based from other regions as well. You can select which vendors you want to work with long term by ordering samples from their range. If you find that they come in poor quality, let us know straight away and reach out to us at support@spocket.co. We hope to resolve this to your benefit and earn you back as a customer.
Hi, I had a question about a purchase made from my store and Prinz was super helpful and explained everything I needed to know.
Thanks for your feedback! We’re truly grateful for your comments about Prinz and will make sure we share your compliments with him! We hope we’ll have the opportunity to assist you again. - Erwin
I've had prior experience with Zendrop, but their shipping times and customer support are really subpar at best compared to Spocket. The customer support for Spocket is truly superior to Zendrop. Their much friendlier and literally respond to you within minutes. Some of the many great customer service agents there are Robbie and Edrielle, so lucky you if they help you!
Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience; Edrielle and the whole Spocket Customer Support team will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our TOP priority, and your review reaffirms the hard work we put in every day.
Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
awesome! great products very helpful and learned alot about dropshipping and about sproket itself as a company is great.
Thanks for the review! It is really nice selling Spocket products to your store as if you are the distributor of your own products. We are glad you like our products! Feel free to reach out to us if you need help. - Irene
A large variety of items to chose from, products seem to be a good quality. I appreciate the I can choose where the item is from and mostly US to Canada.
Awesome! Thank you for the review. We work hard to provide you with great quality suppliers with amazing products. We're glad to have you with us!