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I had some issues with the checkout process on my account. Miki was helpful in helping to figure out the issue. Although it ended up being an issue on my store end it was nice to know that Miki was willing to help resolve the issue. Thank you!
You're very much welcome and we look forward to continue working with you towards achieving your goals! Our help and support will always be available for you. Please don't hesitate to reach back to us anytime you need assistance. Thank you for choosing Spocket! -John
I am updating my review , I deleted the app, it was extremely harmful for my business and I lost the store reputation even before I can make my 20 orders, My Advise , don't rick dealing with such app
Shipping times from some of our suppliers were increased a bit due to the current pandemic situation. This is to set the proper expectations to you and your customers but you can rest assured that faster shipping times will return back once everything is back to normal! Thanks for your understanding!
The products are good quality and priced fairly. The app is easy to operate and the online staff have a fast response rate.
Cool! Thanks for loving Spocket! We are glad you were able to start using our service with our customer support team's help! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I star trial with free plan.
I have fisrt order from this app.
Processing time (handle time) is longer than provided information.
Over this rate, i contact to support via email but no one reply my email.
So bad service.
Need more unique product for starter plan thanks, excellent organization of the products and wholesales.
We appreciate you for taking the time to give us a review. We would love to hear more about what products you are looking for in particular so please do not hesitate to send us a message at support@spocket.co and we would be happy to hear from you!
I was most pleased with the product descriptions included with the products. They usually include bullet points, bold texts and extensive details. I haven't seen that in any other drop-shipping apps yet. Saves time and insures better search engine optimization.
As we always say, we want to make the dropshipping process easy for our merchants, hence these features. Anyway, thanks for this awesome feedback! We hope you continue to have a great experience using the app.
*WARNING* - * FALSE ADVERTISING * DON"T Waste your money!!!!
I don't usually leave reviews unless it's extraordinary, exception product or it's one of worst product. I am writing this feedback with good intension to help other new shop owners to be cautious about this app.
I will be reporting to Shopify and they may take down the app soon. So use this app at your own risk.
- Hidden secret of charging $99, It's shocking the Spocket app is so unprofessional. I never made any sale from the app for past two months, so i uninstall the app to save $99 monthly charges. when Spocket charged me $99 in-spite uninstall. When i saw in bank account i immediately reach out customer support, the customer support comes back after two days saying i need to do more steps, so basically uninstall app does not mean you not using the app because Spocket want to make money. As per Shopify clear instruction to remove just click on uninstall. Spocket is a tricky app do not Trust this app.
- CUSTOMER Support: I joined empire the highest ($99) expecting best customer support. It was the worst customer service team, The chat session is not real time, they do NOT provide updates, they do NOT respond within 2 hours or within 24 hours. FALSE ADVERTISING. I wish to upload my chat session to prove it but the review does not allow.
I was shocked to know how come they got number of five (5) stars ratings then i found out their business tactics to impress new customers... for proof please read one of the review given by OurPlacez on February 21, 2019, it's very interesting Spocket team will tell you what to put on the review...pls check it out. Probably you might get discount or special deal if you give them 5 (five) star ratings.
The most interesting surprise i saw, was shocking!!! after i gave 1 (one) star, i wrote email to Spocket, next day i went to check my review just want to make sure my feedback is still there.... guess what happened i saw three 5 (five) ratings feedback within 24 hours, Spocket does not want to reveal bad feedback on list when the new user looks at the reviews, i totally understand that's how some business works to make money but someone like me losing $99 is hard pill to swallow, it's hard earned money. It's very painful falling into this scam app and losing money. Lesson learnt 1st read negative review before making decision.
We would like to sincerely thank you for your feedback!
We want to assure you that Spocket will never charge you for anything other than what you’ve signed up for or purchased. We always look out for our customers and we only want what’s best for them and for their business as this will benefit not only you, but us as well in the long run.
As Spocket grows, our only intention is that you grow with us and that’s why we are putting everything we can to make everything run as smoothly as possible, from the app itself up to our customer support team.
Regarding the delay, we would like to learn more about your situation and what exactly happened. We want to make things right! So, please reach out to us at support@spocket.co and we will get back to you promptly.
We look forward to hearing from you and earning you back your business.
i used this app and it made drop shipping easier, i'm just hoping some of it sells. it definitely had a user friendly platform as it was easy to use.
We're glad to know you found our app to be easy to use as intended. We are positive that you will start to sell soon! Wishing you the best!
Liking the app so far, still new to it but so far not so bad and simple to use for the most part. Will continue to use.
It's great to know that you like it so far! We hope your experience stays great and seamless. All the best!
It so easy and convenient . I am loving this so much and its so fun and hope for better in coming days and all.
Great! We're looking forward to your growth and success. Thank you for trusting our services!