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Shipping with Spocket has been prompt. The products are high quality and are exactly as shown in photos. Customer service is excellent as well.
I like the variety of products offered. I also, like the different types of websites offered. If the dropshipping with Aliexpress goes well I am looking to add the coffee site to my list of stores.
Thank you for your feedback! We're committed to providing a diverse selection to meet your needs. We'd be thrilled to have you add the coffee site to your list of stores in the future. If you have any questions or need assistance along the way, please don't hesitate to reach out. We're here to help!
Happy Spocket-ing!
OJ Helped me a lot. He explained to me in detail and in a way that I could understand. It gets pretty confusing and I appreciate the transparency.
He was awesome.
Hi Lush-A-Buy Baby!
Thank you so much! It fills us with pride to know that our service is valued by our drop shippers. We strive to be the best we can be every day. We’ll make sure that OJ receives your feedback. It will make his day! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
OJ Songsong from CS was so helpful and answered all my annoying questions very fast... Now lets wait for sales to come through
Hi Lizush!
Thank you so much for your amazing feedback! We are so glad to hear that you are happy with the assistance provided by OJ. Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Lot´s of products to choose from, reallt easy to import to your shopify store and great support!
Thank you for sharing your experience with Spocket! We're thrilled to hear that you've found our platform to offer a wide selection of products and seamless integration with your Shopify store. Providing excellent support is a top priority for us, so we're glad to know that you've had a positive experience with our team. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Happy Spocket-ing!
So far it has been a good experience and I have no major complaints. I had some questions and customer support was excellent, OJ Songsong stayed with it until the question was resolved and his follow up was much appreciated. I am still stocking my store and haven't launched yet so I will update again after that.
Hi Eva Stessa Home!
Thanks for sharing your positive review of OJ's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
I love having access to premium products, and the ability to dropship.
Do not install this app. Even when you sign up for the free version, they will start charging you for a paid version and WILL NOT STOP!! I have been trying for a month to get them to acknowledge that I do not owe them and they keep harassing me.
Do yourself a favor and use a different app.
After the response from the company, I have to add this to my review.
Over the last 2 days I have been called over 10 times by this company. Several of those calls were made before 7:00 in the morning. None of these times did the company leave a message. This type of harassment is exactly why I left the original review. The company can say whatever it wants to about its customer service, but I have experienced the "service" first hand.
My original review stands. Do NOT install this app. If you do, you will regret it.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abby
It is the worst dropshipping app I ever used in my life, with limited choices in terms of products, we add horrible customer support when you have problems...I demanded a refund for the first time in January 2024, and after 15 days with no feedback, I wrote my first testimonial on the Shopify app store, they contacted me to delete the testimonial in return for my refund...so I was so naive to believe their words and deleting my testimonial...after 4 long weeks of communication, emails, and messages...they sent me a falsified document showing that they sent the refund amount...and by contacting my bank I discovered that this document is just bullshit, and the bank confirms that there's no refund is sent to my card or account...sadly the pocket team was lying and they refuse then to give any proof documents ...I have all conversations, emails and screenshots....i recommend other dropshipping apps
I'm truly sorry to hear about your negative experience with Spocket. It's disappointing to learn that you encountered limitations with product choices and faced challenges with customer support. Additionally, the situation you described regarding your refund request and the subsequent communication with the Spocket team is concerning.
Transparency and integrity are values we take seriously, and I apologize if you felt misled or deceived during your interactions with us. We're committed to resolving this matter promptly and ensuring your satisfaction. We've reached out to you and are eagerly awaiting an update to ensure that you're provided with the resolution you deserve. Please feel free to respond at your earliest convenience.
Communication and guidance are the key to prosperity. In my opinion you all have maxed it and I would say you have excelled on this venture. Being that I am a newbie and an oldie at the same time your guidance has been a key factor on my development so far. Thanks again. Eleanor has achieved a 1000 % rating due to her follow ups and instructions.