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Appreciate the effort to give us a rating! Thank you for choosing Spocket! We want to give you the best services possible!
Perfect timmings, better suppliers, nice fees ... I think that this is a nice option working with EEUU and Europe. Also a nice free plan.
thank you so much spocket.. I'm so happy I can't believe that I'm gonna have my first sale in a couple of mintues
You're welcome! We're very happy for you. Keep up the awesome work! Thank you for being with us!
This site is awesome. It has literally everything you need to be a successful dropshipper!
Hello Bellissima Sogno! Thank you for the review! We are glad we are able to help you with your online store. Feel free to contact us 24/7 via our chat channel or email us at support@spocket.co - Abby
Terrible app. Signed up for the “AI created store”, it’s supposed to be completed in an hour, it was not. Then they said even though it’s advertised that it’ll be done in under 60 min, that it can take up to 48 hours (so they just lie), it took about 4 days for mg store to be finished (so they’re really not using AI, they’re creating the stores manually and just saying it’s AI created). Once my store was delivered to me, the registered country wrong (which you can’t change), so I couldn’t even use the store. I told them to cancel my order and refund my money and now they won’t respond to any emails. Stay far away, scamming, dishonest company.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
I have had terrible experience with this app.
First, the membership fees. On 23.12.2018 I paid $39 membership fee to Spocket. That's Ok. Then I started a free trial on their highest membership which costs $99. When the trial expired, they charged me $99 on 12.01.2019. For one month, they have taken $138 from me for membership fees only.
Secondly, on the product page is said that the product is in stock but when I order a product for my customer, it is either out of stock or cannot be delivered to their location. The last product I ordered was a bookshelf. I cancelled the order because I thought they wouldn't send it. Although, I cancelled it, they sent it and said that I should contact the buyer and tell him to return it. That makes a bad name for me on Amazon. Because I canceled orders because of them and I am just getting started on this marketplace.
On 18.01.2019 we received the two refunds after almost the whole of January. However, the money they took for the $99 membership for which I wanted refund two days after I paid for it due to my problems with them + the cancelled order are not refunded.
Also, I cannot remove my credit card information. They cannot hold my card info as I do not want to work with them anymore. This is illegal.
I will never use them again and want this to reach other people so they do not lose money because of them.
We’re very sorry to hear that you’ve had this experience with Spocket. We would like to assure you that we would never charge our customers something that they did not purchase.
We want our customers to have a seamless in-line process within their stores as much as possible and this is what we’re aiming for, to give you, our customers, the experience you deserve.
We would like to offer our help regarding your credit card details being removed in our system. You can always contact our support team at support@spocket.co anytime and we’ll assist you with your concern.
We hope for you to join Spocket again in the future as we promise to deliver what you deserve in the dropshipping industry.
I read the reviews and am excited to launch my store with this app! Looking forward to get it up and running.
I am just starting out but so far I am imperssed and will continue to offer their products on my shopify site.
We’re glad that you were satisfied with your Spocket experience and would love to hear some additional feedback about how we could improve our service even more. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
spocket has good prices and is helpful in running your store
Hi Oasis of the Senses! Thanks for the review! We are happy to know that Spocket helps you with your business! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This app is absolutely terrible . Today is June 24, 2020. I have placed about 88 orders with spocket & their suppliers. Over 50 of them have no updates on shipping in 5 weeks. I have people emailing me everyday about orders. STAY AWAY. I repeat DO NOT USE THIS SERVICE. The customer service DOES NOT REPLY. Imagine more than half your orders not being shipped? I am seeking legal help. They basically STOLE MY MONEY and do not reply. Their suppliers ARE NOT FROM THE USA. They are all from CHINA. This app is a SCAM. DO NOT USE. DO NOT USE. STAY AWAY. STAY AWAY. THEY WILL TAKE YOUR MONEY AND RUN. DO NOT USE. DO NOT USE
We're sorry to hear about this! We definitely understand the frustration and concern. Thank you for letting us know how you feel! Please know that we do not have any ill intentions towards any of our merchants and that we will always try our best to work with you to sort out any concerns. Rest assured that we will help you out with these issues and take the appropriate actions necessary for each one. Thank you for your patience and understanding!