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I didn't get to use this app as the bad reviews were like a warning sign. I did, however, contact them to have my credit card details removed. And yes they did it. So if you're seeing this and you have a problem with them billing you even after you deleted the app, I guess you forgot about recurring payment happens automatically so it might not be their fault entirely. Contact them before deleting the app and maybe you will save yourself some money monthly! I didn't get to drop ship either, so I have nothing to say about the quality of their clothes.
Half of the products I have imported don't even include all the variant photos. How am I supposed to sell a top in a color I dont have a photo of? Also, you can't remove the tags from the items you import before you send them to your store. This means you have to seek out each item you have imported once they are in your store to remove the ridiculous tags they have attached to each product. I have imported quite a few items that have upwards to 30 tags that are completely unrelated to the product. Another con is that the item descriptions are useless. Some of the items I wanted to import didn't even state what the fiber contents of the garment were. Would you want to purchase something if you had no idea what it was made of? Last thing, your monthly subscription dues are ridiculous. $29 a month to only import 250 products? And that's not a monthly cap, that's total! Then it jumps to $99 a month for unlimited imports! How does that pricing scale work??? With everything I have mentioned here in my review, this app isn't even worth $10 a month. Find a different app to import that is worth the time and money.
Thank you for your detailed feedback. We’re truly sorry to hear about the issues you’ve encountered with product variants, tagging, descriptions, and pricing. We understand how important accurate product information and pricing are for your business.
Variant Photos: We’re working on improving our product data to ensure that all variant photos are included. We appreciate your patience as we make these updates.
Tags and Descriptions: We recognize the need for better control over product tags and descriptions. Your feedback will help us address these issues to enhance the user experience.
Pricing: We understand your concerns about the pricing structure. We’re continuously reviewing our plans and pricing to better meet the needs of our users.
If you have any specific issues or need further assistance, please reach out to our support team. We are here to help and address any concerns you may have. Your input is invaluable in helping us improve our service.
Turkish language support needs to be added
Hi Methien! Deneyiminizi duyduğumuza çok üzüldük ama paylaştığınız için teşekkür ederiz! Bu, neyi geliştirebileceğimizi bilmemize yardımcı olur ve bu endişeleri çözmek için uygun önlemlerin alınacağından emin olabilirsiniz. Biz çözüm odaklı bir şirketiz ve bunu sizin için çözmek isteriz. Lütfen istediğiniz zaman support@spocket.co adresinden bize ulaşmaktan çekinmeyin. Bize bir şans verdiğiniz için teşekkür ederiz ve size en iyisini dileriz! - Abigail
So far this app is great and I feel that this is a great start to getting my business started. Thank you!
Awesome! Glad to know you are enjoying the app so far. Thank you for using Spocket in getting your business started. You surely will not regret it!
Incredible App. We have just start to use it but interface is great and it is very simple to start. Hope we would do great business with them.
Pretty nice! Needs more variety on dresses though, doesn't really have the modern fashion on the app.
Appreciate the feedback! It helps us know what we can improve on as we do constantly add and vet new suppliers on a regular basis. We'd love to give you a list of our recommended supplier for dresses and help you find more varieties! Please reach out to us at support@spocket.co and we'll gladly assist you. Thanks! -John
Irritating. That's the only word that comes to mind when I think of this app. Trying to navigate through the different categories is harder than it needs to be. For example, my shop sells men's clothing. There is a category for clothing which includes all genders and then there is a category for men which is just a bunch of random stuff. I was looking for an alternate to Oberlo because the shipping times from China are obnoxious, but I noticed that the shipping times for the clothes on Spocket are pretty much the same, but the prices were higher. So I will continue to look elsewhere. This app might be good for some niches and people who like to scroll through pages of unrelated items, but not me.
Thank you for your feedback. We’re sorry to hear that you’re finding the navigation challenging and that the shipping times and pricing did not meet your expectations. We aim to improve our platform continuously, and your input is valuable in helping us address these issues. We understand that different niches and needs require tailored solutions, and we’re committed to refining our categories and product selection. If you have any specific suggestions or need further assistance, please reach out to our support team. We’re here to help and support you in finding the right solution for your business.
Desinstale la app el 29 de mayo de 2o23 y me sigen cobrando solicito devolucion, jamas use sus productos, espero una respuesta
¡Gracias por tus comentarios! Estamos muy escuchar acerca de su experiencia. Nuestras más sinceras disculpas si no pudimos cumplir con sus expectativas en este momento. Sin embargo, permítanos ayudarlo con su inquietud. Uno de nuestros administradores de cuentas se comunicará con usted directamente para ayudarlo con cualquier problema que pueda tener, chatee con nosotros o envíenos un correo electrónico a support@spocket.co para que podamos investigar este asunto de inmediato. ¡Gracias por su comprensión y paciencia! - Abigail
To not get charged by their not so upfront approach, you need to set your password within the app after downloading. It will not accept your Shopify password. Set a password in Spocket and then continue to cancel.
Thanks for the feedback! If the Spocket account was created within Shopify, then it automatically logs you in when you access the account from your Shopify but if you create the account directly with Spocket, then it should prompt you to setup a password first. As you know, Spocket integrates with other platforms as well which is why we have that option. Rest assured though that just like any other subscription trials, you will not get charged as long as you cancel/downgrade before the free trials ends should you choose not to continue. Please don't hesitate to reach out to us at support@spocket.co in case you have any concerns with you account and we'll gladly do our best to help you out! We look forward to making your experience better! -John
Super easy to find products and customize description and price. I like the shipping times are less than 30 days.
Thank you for the feedback! We're happy you are finding our service to be convenient and easy to use as we intended. Don't hesitate to reach out to us at support@spocket.co if you ever need any help! -John