Spocket ‑ ABD/AB Stoksuz Satış

My experience with Spocket was terrible. I imagine if you have complete disregard for your customers that they might work for you, but if your plan is to run your store with any level of professionalism I would avoid this company like the plague.

My first order with the company went like this. I placed the order on November 24th which was a Saturday for items that had 3-5 day processing windows. On Tuesday, December 4th, I reached out because the order still did not have tracking information (7 Business Days) after placing the order - i.e. past the processing window.

I was informed that "it is still being processed and you should receive a tracking number within the next few days." In case you are wondering if this delay in processing was a one time fluke, the email continued "Please give this some time and I can assure you that this is normal."

When I asked what recourse I had when they did not live up to their processing windows, I received no reply.

The following day Wednesday, December 5th I checked the system and low and behold the processing was finished. In fact, the system said the whole order was delivered on Monday, December 3rd. So customer service didn't know that the items had been delivered when they told me on December 4th to "give it some time."

Only the thing was that the whole order hadn't delivered. Of the 10 items I ordered, my customer only had received 2. I reached out to find out when the other 8 items would be arriving since the system claimed they were already delivered.

This is when they told me that 3 of the items would never be arriving and that they would refund my money. I went out at great expense and replaced the items for my customer since "too bad here is a refund" after the case is horrible customer service, but clearly is par for the course at Spocket.

Needless to say, after this experience, we decided that our customer's deserve much better, so we attempted to cancel our year long subscription to Spocket (shame on us for purchasing the "Pro" level before experiencing how they worked). We were informed that they won't change their policies to offer a refund (I have had the service for less than a month). They certainly have that right under their agreement, but again it shows their absolute disregard for the companies using their service.

My recommendation is to not order their premium service until you have had the displeasure of working through an issue with their customer service. If it is anything like our experience, I imagine you will be glad to not have spent the money.

I highly DO NOT recommend these guys. After going to the highest plan. I had some customers order. I then tried to pay spocket but my card kept declining. They kept me in limbo finally figured out the reason and it was there system. They would not give me any other options at all to pay so customer would receive the item. At the end I got a bad review from the customer. They cared nothing about it. Hope you don’t have the same result. But you have been WARNED! Hv a great day!

Terrible app. Signed up for the “AI created store”, it’s supposed to be completed in an hour, it was not. Then they said even though it’s advertised that it’ll be done in under 60 min, that it can take up to 48 hours (so they just lie), it took about 4 days for mg store to be finished (so they’re really not using AI, they’re creating the stores manually and just saying it’s AI created). Once my store was delivered to me, the registered country wrong (which you can’t change), so I couldn’t even use the store. I told them to cancel my order and refund my money and now they won’t respond to any emails. Stay far away, scamming, dishonest company.

I have had terrible experience with this app.

First, the membership fees. On 23.12.2018 I paid $39 membership fee to Spocket. That's Ok. Then I started a free trial on their highest membership which costs $99. When the trial expired, they charged me $99 on 12.01.2019. For one month, they have taken $138 from me for membership fees only.

Secondly, on the product page is said that the product is in stock but when I order a product for my customer, it is either out of stock or cannot be delivered to their location. The last product I ordered was a bookshelf. I cancelled the order because I thought they wouldn't send it. Although, I cancelled it, they sent it and said that I should contact the buyer and tell him to return it. That makes a bad name for me on Amazon. Because I canceled orders because of them and I am just getting started on this marketplace.

On 18.01.2019 we received the two refunds after almost the whole of January. However, the money they took for the $99 membership for which I wanted refund two days after I paid for it due to my problems with them + the cancelled order are not refunded.

Also, I cannot remove my credit card information. They cannot hold my card info as I do not want to work with them anymore. This is illegal.

I will never use them again and want this to reach other people so they do not lose money because of them.

This app is absolutely terrible . Today is June 24, 2020. I have placed about 88 orders with spocket & their suppliers. Over 50 of them have no updates on shipping in 5 weeks. I have people emailing me everyday about orders. STAY AWAY. I repeat DO NOT USE THIS SERVICE. The customer service DOES NOT REPLY. Imagine more than half your orders not being shipped? I am seeking legal help. They basically STOLE MY MONEY and do not reply. Their suppliers ARE NOT FROM THE USA. They are all from CHINA. This app is a SCAM. DO NOT USE. DO NOT USE. STAY AWAY. STAY AWAY. THEY WILL TAKE YOUR MONEY AND RUN. DO NOT USE. DO NOT USE

DO NOT use this app!!! They purposely make the trial terms vague. Fail to send the cancellation email then charge you for their most expensive plan. Absolutely fraudulent company with a business plan tailored to scam people.

DO NOT WASTE YOUR TIME WITH SPOCKET. The concept sounded great, US suppliers and faster shipping. We started using spocket on our store, placed orders then 5 or 6 business days later they are still unfiflled. I then reached out to customer service and didn't even recieve a reply. Mind, you this was after several hundreds of dollars were spent on orders. Total joke and complete waste of time. Your way better off with oberlo.

Spocket is a scam. Horrible experiences from the beginning:
- It shows that you have to pay an extra fee to talk with vendors. When you pay it, it appears that the chat functionality doesn't actually even work and there is no way to contact suppliers directly. You have to contact suppliers via Spocket chat and it takes more than 4 days to get back to you with an answer if they even get back! And your customers are waiting.
- They preview vendors with 5* feedback and 1-2 shipping days. The reality is that the vendors there do not fulfill even an order for a product that shows 1000pcs in stock and the reason is "out of stock"?! And products also go randomly out of stock all the time or just disappear. Please save your time and avoid this platform.

Don t install that scam app. The free trial is a total scam. You must disinstall the subsciption with the Spocket scam website and if you disinstall the app from shopify you will be charge from them. I have see 100 dollars from my bank statement and that doesn t appear in the Shopify invoice statement. Be carefull with scam App like that. I will start the Chargeback soon

Very disappointed as new business owner and subscriber to Spocket. My first order was submitted and paid for. Later found out that the supplier deactivated the item. I was advised by Spocket to contact the supplier because my order could still be filled. Was provided confirmation that the order was shipped along with a tracking number. Five days later, checked tracking number and per USPS, the shipment was canceled the same day they told me it was shipped. Additionally, when they marked it as fulfilled (not true) it sent an automatic email to the customer who was under the belief that the item was on its way. My second order was submitted and when I went to pay, I got a message that the supplier is "not taking orders from December 2020 to March 2021" and I should notify my customer that there will be a delay. How is this information not given in advance of me loading the items to my store? This is terrible service for my first 2 attempts to utilize Spocket. Will be deleting this app as soon as my first issue is resolved and my money is refunded or item is delivered. It costs too much to have access for what I have been put through in my first 2 weeks with them. Be cautious!