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It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan.
It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans.
We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan.
Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin
I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the unexpected charge. This is certainly not the experience we want for our users. We understand
your frustration, and we’d like to resolve this as quickly as possible. Please contact our support team at support@spocket.co, and we’ll look into the matter and ensure that any issues are addressed immediately.
Again, we apologize for any inconvenience and appreciate your patience. - Eleanor
I don't know much about it. I just got up here and I'm trying to understand how it work so I can't say too much right now. Based on my experience with your platform have no experience no knowledge about this. I'm learning right now.
Thank you for sharing your experience with us. We'll take your comments into consideration as we work to continually improve our service. Can you reach out to us via email at support@spocket.co or 24x7 live chat for further assistance? - Erwin
Price Is Very High I compare All some Products 40$ to 62$ Defrance
{ Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt }
This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance
I checked 5 to 10 Products Some Products are good But some Products have Very High Prices
Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings.
We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is support@spocket.co
Thanks again for bringing this to our attention!
- Eleanor
I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration. We strive to provide a smooth user experience, and it’s concerning to hear that you faced issues with the cancellation process. Please reach out to our customer support team directly at support@spocket.co , and we’ll do our best to resolve this matter for you. Your satisfaction is important to us. - Eleanor
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Thank you for bringing this to our attention. We apologize for any confusion regarding the free plan and trial. While we do offer a 14-day free trial, it seems there was a misunderstanding about the availability of a free plan. We appreciate your feedback and will look into this to ensure clearer communication. I
False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details?
If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store!
Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER
I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services.
If you're willing, could you please provide more details about your experience with Spocket via email at support@spocket.co? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin
Just hope you never have an issue with them. I did not recall purchasing a year membership and as soon as it was deducted from my account I contacted Spocket to see if it were possible to receive a refund. One of the reps said they would get back to me in 48 hours. I never heard back. I contacted them again and over several conversations, not only was nothing resolved but they also stopped answering me, which I consider very disrespectful. I would not work with them again and would recommend Zendrop or Syncee for someone looking to dropship as they have better customer service.
We're taking your feedback to heart and are working to improve our processes to prevent similar issues in the future. We'll make sure that our customer service team is more responsive and effective in resolving complex issues like this. - Erwin
BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.
We’re truly sorry to hear about your experience and the frustration it has caused. We strive to be transparent with our users, and it’s concerning to learn that you felt misled. We understand that our subscription process and product offerings didn’t meet your expectations, and we apologize for any inconvenience.
We value your feedback and would like to resolve this to your satisfaction. Please contact our support team you can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co so we can assist you further.
Thank you for bringing this to our attention. - Eleanor
For the products shipped from EU and shipped to EU, the shipment time being shown is 15-30 days. Hilarious!
Thank you for your feedback! We understand that shipping times can be frustrating, and we’re constantly working to improve our processes. While we aim for timely deliveries, certain factors can sometimes extend shipment times.
We appreciate your patience and hope to provide a better experience in the future! If you have any other questions/concerns you can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co again we thank you for giving Spocket a chance and we hope to see you again in the future. For now, we wish you good luck in your future endeavors. - Eleanor