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Unexpectedly really bad for Europe and specially indoor gardening
Thank you for sharing your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially for Europe and indoor gardening. We always strive to offer a wide range of products and high-quality service, and we appreciate your input as it helps us improve. If you have any specific issues or suggestions, we’d love to hear more so we can better support you and address your concerns. Please don’t hesitate to reach out directly, send us an email at support@spocket.co – we’re here to help! - Eleanor
The website freezes a lot.
Thank you for bringing this to our attention. We’re sorry to hear that you’re experiencing issues with the website freezing. This is not the experience we want for our users, and we’re currently looking into the issue to resolve it as quickly as possible. Your feedback is invaluable in helping us improve, and we appreciate your patience while we work on a solution. If you encounter any further issues or have additional feedback, please don’t hesitate to reach out to our support team.
You can reach out to us 24/7 through our chat channel or send us an email at support@spocket.co
- Eleanor
pas sérieux ! attention à tous !! ils prélévent même quand vous êtes désabonnés.
Contacté mais je n'ai pas de réponse. Malgré ma désinscription et en allant sur le compte spocket je constate que notre compte est toujours actif et il est impossible de se déconnecter.
Des pratiques inacceptable et une application validée par Shopify. Il serait essentiel que shopify puisse vérifier les applications qu'ils valident. Je constate que nous sommes nombreux à rencontrer ce problème (voir les commentaires de la fiche)
Nous sommes vraiment désolés d'apprendre votre expérience et nous comprenons votre frustration. Votre avis est important pour nous, et nous souhaitons résoudre ce problème rapidement. Pouvez-vous s'il vous plaît nous contacter directement afin que nous puissions examiner votre situation et vous aider ? support@spocket.co Merci de votre compréhension. - Eleanor
I used Spocket for over a year on the unicorn plan connected to a Shopfiy store. For us, some orders get processed fast, with no issues BUT too many don't. The main issue are the Sellers on the platform. Sellers don't seem to keep their inventory up to date. As a result, orders we receive end up not getting fulfilled in one way or another. Also, response time from Sellers is very slow which mean's customers have to wait for a long time only to get a response that item is not available! Spocket support is there (which is good) but they too must wait for Seller and can't do much other than wait. Sometime Seller cancels order without any reason! Also, when the sync is lost between Spocket and Shopify, it leaves inventory info inaccurate on Shopify. There don't have a tool to fix this.
I hope Spocket cleans up and kicks the slow responding Sellers off the platform very soon and addresses the Sync issue otherwise I will stop using them. I am not waiting for them and looking to find a better platform.
Thank you for sharing your feedback with us! We're genuinely sorry to hear about your experience, and we apologize if we didn't meet your expectations. However, we're committed to resolving any concerns you may have. Please don't hesitate to contact us via chat or email at support@spocket.co, and we'll address this matter promptly. Your understanding and patience are greatly appreciated.
Super scammy customer service. Make it very hard to unsubscribe. Had to charge back with my bank.
I'm so sorry to hear that you've had a negative experience with our customer service. I can assure you that we take all complaints seriously and are truly sorry that we fell short of your expectations. - Erwin
very poor quality of the products, as well as not that many items. I dont recommend this app. i will stick with them because I ve paid for the whole year! Before I've subsctibed with them I had a chat with their team and they ensure me that they have a good brands, turn out that is all cheap and crappy :(
We're committed to providing high-quality products and excellent customer service. We understand that this has not been the case for you, and we're truly sorry for that. We're going to make sure to review our processes and improve our communication with our customers. - Erwin
Looking for a new dropshipping app. This one was apparently 'free' to start off with or have a 14 day free trial.
It wouldn't let me choose a free plan no matter what i did. i'm just starting out & was told to get a free one to start off with, don't be fooled into thinking you have to pay especially as a new dropping site ! even the free trial wasn't free it was asking for $1.99 now !!
SCAM ..... AVOID ....
I'm so sorry to hear that you had a frustrating experience with our 14-day free trial. I'm here to help clarify the situation and make things right and I apologize for any confusion.
If there's anything else we can do to rectify the situation or answer any questions you may have, please don't hesitate to reach out. Your satisfaction is our top priority, and we are committed to making things right. - Erwin
Do not install this app. Even when you sign up for the free version, they will start charging you for a paid version and WILL NOT STOP!! I have been trying for a month to get them to acknowledge that I do not owe them and they keep harassing me.
Do yourself a favor and use a different app.
After the response from the company, I have to add this to my review.
Over the last 2 days I have been called over 10 times by this company. Several of those calls were made before 7:00 in the morning. None of these times did the company leave a message. This type of harassment is exactly why I left the original review. The company can say whatever it wants to about its customer service, but I have experienced the "service" first hand.
My original review stands. Do NOT install this app. If you do, you will regret it.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abby
It is the worst dropshipping app I ever used in my life, with limited choices in terms of products, we add horrible customer support when you have problems...I demanded a refund for the first time in January 2024, and after 15 days with no feedback, I wrote my first testimonial on the Shopify app store, they contacted me to delete the testimonial in return for my refund...so I was so naive to believe their words and deleting my testimonial...after 4 long weeks of communication, emails, and messages...they sent me a falsified document showing that they sent the refund amount...and by contacting my bank I discovered that this document is just bullshit, and the bank confirms that there's no refund is sent to my card or account...sadly the pocket team was lying and they refuse then to give any proof documents ...I have all conversations, emails and screenshots....i recommend other dropshipping apps
I'm truly sorry to hear about your negative experience with Spocket. It's disappointing to learn that you encountered limitations with product choices and faced challenges with customer support. Additionally, the situation you described regarding your refund request and the subsequent communication with the Spocket team is concerning.
Transparency and integrity are values we take seriously, and I apologize if you felt misled or deceived during your interactions with us. We're committed to resolving this matter promptly and ensuring your satisfaction. We've reached out to you and are eagerly awaiting an update to ensure that you're provided with the resolution you deserve. Please feel free to respond at your earliest convenience.
i am unable to see first
Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We strive to provide a great environment for everyone, and I’d love to understand more about your concerns. Please feel free to reach out directly send us an email at support@spocket.co so we can address this and improve. - Eleanor