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amazing app love it so much really helped me to get started
very good for beggenries and to everyone
Awesome! Glad to know Spocket is the perfect match, especially for beginners like you! We're looking forward to working with you! Thank you! - Irene
Only had a brief look while using the free trial. The catalog is not very extensive and some of the products look much worse than the Chinese counter parts. I was mainly looking for 'made in USA' products but there not that many. Even when you find something different that stands out and its in 'made in USA' category it clearly states that outside of USA will ship from China. If you want to open a fashion/clothing shop it could be useful as you can advertise very quick delivery compared to China and the clothing categories seemed to have more products.
Later edit: great customer support - received a call from Spocket to discuss my review. Because of that i added one star to my initial review. They will also send me an email after they are reviewing my store to see what suppliers they can recommend for me.
We highly appreciate the feedback that you provide us as this would certainly help us learn more on how we can better improve out services for you! Our customer service team will keep in touch with you to help you out towards your further success!
it takes a little getting used to but the team is quite responsive - once you get past the learning curve its quite intuitive - better synchronization between shopify and spocket specifically for reporting on all facets including price / cost would be great
Thanks for the feedback! It sometimes does take some getting used to especially when you've just started with your journey but don't worry! You can always count on us. Feel free to reach out to us at support@spocket.co anytime you need help. Thanks!
Ria CS is the best !! She helped me a lot with a most of things using with Spocket, i am very thankfull to her.
Wonderful! It is our pleasure to help you with your concerns. We are glad that Ria did it for you. She will be very happy! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I personally think it would have been nice if the live chats were answered rapidly, instead of having several agents on one query. Other than that, I'm happy so far, agents are helpful and do their best to provide the required service.
Thanks for your feedback! Our customer supports are on a shifting schedule to cover 24 hours support and doing its best to cater to all inquiries, at the moment we are receiving a high volume of tickets. Furthermore, we'll have this forwarded to the team to make sure that we will be able to respond to every inquiry as quickly as possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
J'aimerais remercier Russel pour son aide, rapide d'exécution et vraiment très gentille! Donc voila, n'hésiter pas a contacter le service a la clientèles en cas de besoin, merci encore Russel!
Bonjour à tous! Nous sommes très heureux d'apprendre que Russel a pu vous fournir l'aide dont vous avez besoin. N'hésitez pas à nous contacter si vous avez à nouveau besoin d'aide à l'avenir. Passez une bonne journee! - Erwin
Translate: Hi there! We are so happy to hear that Russel was able to provide you with the assistance you need. Feel free to reach out to us if you need help again in the future. Have a lovely day! - Erwin
The app makes it easy to add new quality products. My only suggestion would be to add order progress section or notification on the order page
Thank you for your suggestion! You are actually automatically updated and notified via the My Orders page and via your email regarding any updates for every order but we are in fact working on a similar feature upgrade and we will soon be applying these on our future updates! You can definitely look out for it! Thank you for choosing Spocket!
Ria helped me understand that my account was disconnected, so I was able to keep my account current. Site is easy to use.
Hi there! Thank you for the review. We are so happy to hear that Ria was able to provide you with the assistance you need. We’ll make sure we pass your kind words along to her who we know will be delighted to read your comment. We are always available to assist you so don't hesitate to reach out to us! - Erwin
Hope this can help me getting sales in the future so that I can support others that in need someday and somehow..
We're looking forward to helping you towards your awesome goal to succeed and help others too! Please don't hesitate to reach out to us at support@spocket.co anytime you need help and we'll gladly do our best to help you! Thank you for trusting Spocket!
Terrible. It is an expensive app for nothing; it can take five days ONLY to process an order BEFORE shipping. It makes no sense AT ALL if the app proposes to provide fast shipping in the USA. Aliexpress does that MUCH faster.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin