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I used Sprocket for a company on another Shopify store I was helping them build and absolutely love the selection of quality products and the constant upgrading.
very easy to upload products to Shopify store you just select and bush to your store
The Important thing you can't bid Spocket prices
Perfect for experienced and new sellers
Super easy to use! Fast setup, good choice of products, easy integrations! A must have for any store!
That's true! We made Spocket to be super easy to use and understand with easy integration too! We appreciate the recommendation. Thank you!
Great app and very easy to use. You can find very good products that are shipped or made in the US !!
You will be glad to know we are bringing in more US based suppliers in the platform. Thank you for the review!
Offers a wide collection of interesting and unique products and a well designed UI to easily import to your store.
Great Site, especially the indepth product descriptions and inventory checks. Also there are so many products that enable you to ship fromthe EU and USA not just China (Aliexpress).
Your recommendation is greatly appreciated! More products and suppliers from the US and EU - they're are on their way, so look for more unique and high-quality items soon! Thank you for deciding on Spocket!
Very nice app and easy to use. However, the product prices can be little lower and I also was charged transaction fees. I am not sure why I am paying this when I have been already been paying for the subscription. Very few products that we can sell and ones that are there are very cheesy. Not worth the subscription fee.
Thank you for sharing! We do appreciate your feedback as it helps us know how we can further improve our platform. Transaction fees are a standard fee charged by Stripe in order to ensure all transactions are processed securely. We use Stripe to process payments online and to ensure PCI compliance. You would find that this also applies to other dropshipping platforms as well. Please note that Spocket does not in any way earn from those transaction fees. With product prices however, we require our suppliers to provide a 20-35% discount on listing prices compared to actual market prices. Don't hesitate to reach out to support@spocket.co if you find a listing that violates this policy and we'll make sure to take care of it for you. Thank you for choosing Spocket! Looking forward to working closely with you!
Spocket is absolutely amazing. The products are beautifully imaged, unique, and the product descriptions saves so much time in actually writing a description for each product. So happy!
Nice dropshipping app to start my business. very affordable and easy to use. Will definitely recommend to anyone starting an online business
We'd like to express our gratitude for this feedback, as a well as your intent to spread the word about the features the app offers and how it can help with any merchant's dropshipping business. We hope your time using the app results into great things!
My experience with Spocket was terrible. I imagine if you have complete disregard for your customers that they might work for you, but if your plan is to run your store with any level of professionalism I would avoid this company like the plague.
My first order with the company went like this. I placed the order on November 24th which was a Saturday for items that had 3-5 day processing windows. On Tuesday, December 4th, I reached out because the order still did not have tracking information (7 Business Days) after placing the order - i.e. past the processing window.
I was informed that "it is still being processed and you should receive a tracking number within the next few days." In case you are wondering if this delay in processing was a one time fluke, the email continued "Please give this some time and I can assure you that this is normal."
When I asked what recourse I had when they did not live up to their processing windows, I received no reply.
The following day Wednesday, December 5th I checked the system and low and behold the processing was finished. In fact, the system said the whole order was delivered on Monday, December 3rd. So customer service didn't know that the items had been delivered when they told me on December 4th to "give it some time."
Only the thing was that the whole order hadn't delivered. Of the 10 items I ordered, my customer only had received 2. I reached out to find out when the other 8 items would be arriving since the system claimed they were already delivered.
This is when they told me that 3 of the items would never be arriving and that they would refund my money. I went out at great expense and replaced the items for my customer since "too bad here is a refund" after the case is horrible customer service, but clearly is par for the course at Spocket.
Needless to say, after this experience, we decided that our customer's deserve much better, so we attempted to cancel our year long subscription to Spocket (shame on us for purchasing the "Pro" level before experiencing how they worked). We were informed that they won't change their policies to offer a refund (I have had the service for less than a month). They certainly have that right under their agreement, but again it shows their absolute disregard for the companies using their service.
My recommendation is to not order their premium service until you have had the displeasure of working through an issue with their customer service. If it is anything like our experience, I imagine you will be glad to not have spent the money.