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I really like this application. Customer services are awesome. They will help you with anything, just discuss it with them.
We appreciate for taking the time to leave us a review! We hope to see you around Spocket more. Just send a message and we will rush in to help.
The app helps me find good quality products in the usa market. It works smoothly and quickly. It has very good quality products
Great! Your feedback is very much appreciated. We'll make sure to keep up the smooth and quick service for you. Thank you!
Vesh was super informative and helpful! sorting out my questions with easy and was very quick! 10/10
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Vash's assistance has made such a difference and has finally solved your problem. - Erwin
Where I would love to leave a 5 star review, I have to mention that there have been a few issues... I like that I am able to find products that are shipped from the US which speeds up delivery time, but my first order the supplier stated that it was coming from the US but then shipped from China which meant I was giving my customer incorrect information on shipping times. My second order was great and shipped from the US and next day, so that made up for it.
I did attempt to change my Empire membership billing information and thats were I started to consider cancelling because for some reason even though PayPal paid my monthly membership fee, I had previously updated it to my Shopify Balance card and it didn't take. Then when I cancelled the PayPal recurring agreement, my account on Spocket was cancelled completely! This is when things started to become very frustrating for me because even though I had PayPal transaction numbers that showed it was paid, they had to send my inquiry to billing who didnt respond after a week and I once again had to reach out through chat. And the worst part now was that I had a sale for a "premium" product that I wasn't able to complete checkout for my customer because my membership had "cancelled"!
BUT My new support, ROBBIE, was able to fix the issue and get things resolved AND made sure that my next memberships fee was paid through the correct card. So THANK YOU ROBBIE!
But at this point I have had 3 interactions with doing business on Spocket and 2 of them were strikes... Let's just hope I have no more, because I do seem to find products here that I cant find elsewhere and would really like to keep using them.
Fingers crossed.
Thank you for leaving feedback! We are always curious about how we can improve the experience the next time. We'd like to talk with you and look into your feedback further. I'll make sure to tell Robbie how much of a difference he made and how much we appreciate how he handled the situation. Robbie deserves a pat on the back! - Irene
Very useful app. This app will help you with everything you need and answer all of your questions if you have any.
Glad to know you are confident with our app! We always try to do our best to provide you the best services possible and answer any questions you have. Thank you for your review!
super easy to integrate with my shop, clear descriptions and quality products. Great variety for whatever niche you are promoting
Awesome! It is great to know that you are using Spocket and Shopify for your business. It is absolutely easy to set up and connect with other apps. Thanks for recommending Spocket. If you should need anything, please do not hesitate to reach out! - Erwin
I haven't been drop shipping for long, but I am enjoying this app so far. I don't have much to say about it.
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
Awesome experience working with Jessa in resolving an issue we had. She was extremely helpful and took her time to understand our issue.
Thanks for sharing your positive review of Jessa's service. Feedback like yours is valued by every team member here, and it motivates us to continue developing our service. - Irene
This is the worst dropshipping APP! I would stay far away. I imported their products and had them listed on my site and was getting emails about copyright claims. I reached out to Spocket and they didn't respond. Their customer service is absolutely terrible. It is definitely not worth getting sued so I deleted the products.
Thanks for letting us know about this! When concerns are raised with specific suppliers, our team investigates these instances specifically. Furthermore, we require all suppliers to verify that they lawfully reserve the rights to sell their products so if a supplier is found to be in violation, then we remove the product immediately without question.
Please also know that we have been trying to get in touch with you, but have not heard back so we would be more than happy to accommodate if you reach to us at support@spocket.co.
Happy to Take your money but then not ship the item, rrrrrrr, what a waste of my time, loaded 514 items for nothing, rrrrr so mad
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin