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You need to be careful with this company guys just a heads up.
I ordered a sample that I was billed for and it never arrived. They don't have a way for you to contact the vendor to get shipping updates. Their customer service is also not aware of where the sample is. So it is lost in the ether with no explanation. I tried to get a refund but until they know where the sample is, that won't happen.
So they don't know where or when it will arrive, and no refund can process until that happens. So basically, I may or may not receive anything.
If you are counting on them to fulfill orders at volume, this is what you can expect. There are many other drop shippers who will handle support better.
I also tried to cancel the free trial literally minutes after I got a notification that my card was billed $49.99. They told me per their terms there is no way they can refund me. If you've worked with other companies before, you know free trial refunds aren't that difficult to get refunded.
So just beware if you plan to work with them.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
Just installed. seems a good app but need to test. It looks very great and available for free. Will update later.
It looks great so far. Haven't even launched the website, but I think it'll be great. It definitely lacks some features, but as one of the employees just told me, they're improving the app every day. Good luck to everyone!
Thank you for your feedback! We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
I had a reallt great time talking to one of the assisstants here at spocket i never tried the app yet but i will The assisstant AJ made it so easy for me !
Perfect! We are thrilled that you loved your experience, especially with our customer support service. We’ll make sure that AJ receives your feedback. We hope we’ll have the opportunity to assist you again. - Erwin
Pretty simple to use. Excited to see how customers react to the merchandise and if it will drive more traffic to my site
We're also excited to see the results, so feel free to update us! We can assure you though that all our products are of topnotch quality as they come from suppliers who are reliable and trustworthy.
No sales so far, cannot afford to pay so many apps. I will just stick with EPROLO. it`s free and better.
Love love love! All the products are beautiful and I love that you can choose which country to sell from really makes things a whole lot easier the product quality is also very great!
worst experience of my life. Fraud office that collects money for nothing. I used the opportunity to pause the subscription, it was clearly written there that no money will be collected until I continue the subscription. Money is suddenly withdrawn from the card. Then I had tried their product geniusdrop, where they create your own store. The ad said $1, I entered the data, I didn't get access to any of the stores, and €36 was charged to my card. I wrote a complaint to them, but it's useless, they always give the same answer that the money will not be returned and they are very sorry that it happened. Someone else answers all the time, just replies to emails every few days. Never fall into their trap like I did.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Abigail
I love it but I wish things were a little bit cheaper and if there were reviews on the products or reviews on the manufactuers
Great! Appreciate the feedback! Product reviews and supplier reviews is actually something we are working to possibly implement in our future updates. Reach out to us at support@spocket.co anytime you need help and we'll gladly assist you! Thank you!
Interesting platform so far, superb customer service too. Well done guys.