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I used this app and they never shipped my orders. Lack of response and total slow everything is just disappointing. Horrible and a true waste of money.
Hi Balancevie,
I'm sorry that your order never was sent. I can at least see that you were able to cancel it, so the amount was never captured. We did have some minor issues with some orders, but those should now be all fixed. You can always contact our customer service for assistance.
Thank you and have a great day
Sincerely,
SPOD Team
Just started using the app and the interface and pricing seem great. I wanted to order some samples, however, none of my credit or debit cards were accepted. Both VISA and Mastercard are rejected? This doesn't make me feel comfortable about the app or using it for my customers. Contacted customer support and waiting for a response. Anyone else have this issue?
Hey Encore2wo. Sorry to hear you had issues here, but there seems to be something wrong. The vast majority of SPOD's merchants use VISA or Mastercard. We have very tight security regulations to ensure the safety of everyone that uses SPOD and it sounds like a security procedure may have been triggered. The best thing to do in this situation is contact Customer Support where we'll be able to get this fixed. As you've already done this I hope the problem has already been rectified. If not, please let us know and we'll get it fixed asap.
Hey, How are you! I'm we are running into a problem when people are buying our products it shows on Spod it Cost $22.00 CA for sweaters with our deigns and everything on them. but, when we are being charged for the product it is taking out roughly $30.00 CA. We are wondering what's going on with this.
Hi KingTroups,
We reached out to you by e-mail to explain, but it looks as if you are not taking into account that we charge shipping for a product as well. The charge you are seeing is a Production Cost + Shipping Cost.
We can't display on a product what the shipping charge will be as well, because at that point we do not know where the product is shipping to.
If you have any questions please feel free to reply to the e-mail we sent to you.
> We made the order of the sample to know their work and delivery speed as advertised, but they have already passed in time, we have been since June 8 that we placed the order and it still does not arrive! Are they going to give us a refund or what is the case? Order #555404853
Hello DepotClick,
Thank you for leaving the review. We very much hope that you like your sample order, and look forward to partnering with your business.
I used this app for a shirt I designed that was successful on TikTok so this was my first time ever doing POD and to my surprise SPOD provided me with the absolute worst quality product I was getting hundreds of messages from customers telling me there shirt was destroyed after a single wash and just terribly printed shirts after that SPOD said I need every single customer to provide me with a picture proof and specific SKU so I can get credited pretty hard for a 1 man team so I was left with doing almost $9000 in refunds without spod crediting me you should 100% take your business somewhere else
Hello Psyxusa,
Thank you for reviewing our app, even though we're very sorry to hear that both it and our customer service did not meet your expectations. To follow up on the issues, one of our success managers will get in touch with you to get more elaborated feedback. If you have the time and energy, we'd be very happy to have your insights. Thank you!
I ordered a sample product and they screwed it up. Simple graphic design on a bandana and they couldn't get it right. VERY DISAPPOINTED
Interface is easy to use and seamless BUT orders dont transfer to fulfillment many of the times, there are many glitches, and when this happens, it cancels orders and/or leaves them in queue and add more processing time.I spoke with customer service twice about technical issues and was never even contacted back with a resolution. Keeping this app will be a destruction to my business to continue, I deleted it today.
Hello Hijabi Pop, I'm sorry to hear about your experience with us. The issue you were having is a very simple fix as I'm sure there were some settings that needed to be adjusted. Typically Customer Service responds between 24-48 Hours of an inquiry so I sincerely apologize for them not getting back to you. However, we would love to get this situation rectified and taken care of to get you back up and running with SPOD if you would like. I will leave Customer's Service Contact page but please feel free to leave me contact information as well so we can reach out to you. This is not the experience that we want to cultivate for any of our partners so I'm hoping that you will give us another chance. I look forward to hearing from you and hope you have a wonderful day. Thank You!!! https://www.spod.com/contact-us
I got the app like any other individual, I believe there is a huge potential in this print on demand, specially with the Customizer, working so good and smooth and no needing for external software. But It does not work perfectly. The product prices are not easy to manage and if I change the price later on than what the initial price was set at, it will just give you the price for SPOD, so my clients are seeing what I actually paid for the items (Because I do not work on a % basis or a fixed $ amount profit, I am flexible with my prices they not all have to be the same % or $ for every products, and SPOD does not fix that at all. At least not yet). ALso my second issue is that the customizer itself shows all the products SPOD allows us to sell instead of ONLY the ones that I have currently in my store. I am not asking for miracles, but that is something important. I don't want customer finding out I also sell dog bandanas WHEN I DON'T.
SPOD quality - 5 stars, Product availability is still limited - 1 star, Customizer works flawlessly and smooth but deffective - 1 star, Price not easily manageable - 1 star. Overall great app/feature but not well put together.
Hey there,
Thank you very much for your feedback. We appreciate the points you mention and agree, that we are not perfect yet. We are working continuously to get better and try to release improvements as fast as possible.
Unfortunately it is also not always as easy as it sounds. We need to make sure that we do not break user journeys.
For example, the definition of the margin needs to work also for everyone that uses the Customizer as a stand alone product creation option. Therefore we also can't take over the prices from a particular product as the price needs to change if your customers change products or add prints on different print areas.
The use cases you described are on our roadmap but not live yet.
The rating is, in my opinion not very fair, taking into account the difficult journeys we try to provide to you and your customer. Also, if you give us 5 stars for the quality but deduct 3 stars, then we should get at least a 2 star rating, not 1.
Shipping takes too long, it's been two months and I still haven't received anything, bad customer service (doesn't respond to emails). Do not recommend it at all.
Hi SHEEP, thank you for your review.
I'm sorry that we never answered your email. I find this a bit weird as we usually answer our emails within 24h. Can you send a mail directly shopify@spod.com? I'll be able to figure out the situation for you.
Thank you in advance.
Jean-Michel
Success Manager
This is probably one of the worst POD experiences I've ever had. I've ordered three times from SPOD, and each order was not sellable. The first order was mixed up with someone else's order and the second two had bad images. The mockups I approved were perfect, but the mugs I received had images that were misaligned. I thought SPOD was our on-time answer to shipping enamel mugs, but I will never order from SPOD again. Update: I DID reach out all THREE times to SPOD support. We were refunded each time, but our customers were left without a product.
Hello GSmithDesigns,
Thank you for taking the time and leaving your honest review, we're very sad to hear that you were so disappointed in our services and with the print quality.
Checking in your account and with the email address there listed, we could not see that you reached out to customer service about the orders - doing this, however, is crucial since otherwise, we cannot push for improvements or issue refunds. Please make sure to reach out to them to get this sorted. Thank you.