Spreadconnect

Horrible. We are a print on demand DTG company ourselves and used them to print just our long sleeves and hoodies as it is very expensive to house all the inventory for every different variant we offer. I would give them 1 star but there are some things that are decent. My customers have had issues with nearly every order. Garments damaged upon receipt, loose threads, holes, etc. Prints are complete trash. As a DTG company ourselves we can see that they obviously do not have any quality control OR have a lack of knowledge in the pre-treating and curing process. We have had numerous garments where the print is rubbing off after the first or second wash. Even garments that did not require pretreat and were black ink only were not cured properly and the ink came right off. Their Spreadshirt brand apparel is nice quality but runs extremely small, especially in womans. This is a huge turn off as we have had many returns due to incorrect sizing. This is partly due to customers not looking at the size chart, so I don't blame Spreadshirt 100% for this. Their customizer is mediocre, it's hard to determine proper design placement from the collar and only one size of the image can be imported, therefore leaving every size S-5X having the same size printed image. For example, a small shirt may require an 8" wide image but an 8" wide image on a 3X looks ridiculous. You would think there would be some kind of human interaction involved in production to ensure that the ratio of image to shirt size is correct, but they claim this is not possible with their system. I can assure you it is possible as we use the exact same equipment and it's so simple to resize an image that our grade school children who frequently operate our equipment can do it. The only thing that I can say that they did right is they were always prompt at refunding damaged or misprinted items. We also will give them top honors for their speed, they definitely are the fastest POD service. Sometimes they were even faster than us and our turnaround is typically 24 hours from the order placement to slapping a shipping label on the product. Maybe they need to focus on quality control instead of speed. We are just simply tired of disappointing our customers and processing refunds and replacements. App deleted. We will continue to print in house as we do not have these issues.

great on demand store simple and easy to use, very helpful. Above average designs which is a plus always

SPOD is awesome, the product items are great the printing great quality even tho the quantity is short at times customer service responded with great information about the days in which the restock takes place. My customers are very pleased with shipping times. I look forward to the updates to the platform and product catalog. Thank you SPOD

I use this app for dog bandanas but come to find out they're just regular bandanas. One size means the biggest you can find? Very disappointed with this product.

My customers from Germany ordered 2 weeks ago some T-Shirts. Until now we can not see where the T-Shirts are. FedEx Tracking number is for some customers invalid.
One email answer which I kept in archive, says "your product will be delivered on 25 Sept." This would mean my customers have to wait 4 weeks for 1 T-Shirt. I´m afraid they won't do that.
I just opened my store and moved from printful to SPOD due to delivery time. But SPOD has the same issue. At the moment I would not recommend SPOD for shop owners with customers from Germany.
Update: As I read now in my email response SPOD is going to connect 3 stores in Europe to SPOD network and of them is in Germany. This would be a game changer.
So let´s see.

Hätte ich gewusst, dass Ihr noch eigene Werbung für spreadshirt dem Kunden dazulegt und ich dadurch Kunden verliere, hätte ich die App niemals benutzt!

19/05 VOTRE RÉPONSE A MON EMAIL CONCERNANT MA COMMANDE PASSE LE 2020-04-19 :
"La commande a été expédiée de notre établissement le 4-19. La commande a été passée auprès d'International Standard, la livraison est donc estimée à 17 jours ouvrables. Cependant, la commande n'offre pas de suivi et peut subir des retards supplémentaires en raison des retards d'expédition dus à Covid19. Si vous n'avez pas reçu la commande, nous vous suggérons de contacter votre bureau de douane et de poste local avec le numéro de douane"
COMMENT VOUS POUVEZ EXPÉDIER UNE COMMANDE LE 19/04 ALORS QUE J'AI PASSE CETTE COMMANDE LE 19/04 ??????????????????????????????????????????????????
EN GROS JE ME DEMMERDE ET SI J'AI BESOIN DE RIEN JE VOUS DEMANDE !!!!!!!!!!!!!!!!!!
HONTE A VOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMBOURSEZ MOI, REMBOURSEZ MOI, REMBOURSEZ MOI

07/05/20 : J"avoue ne pas aimer être trop négatif mais la je suis interpellé par le fait que Spod soit incapable de répondre à une question simple : pour importer des biens en France et/ou donc de livrer des produits en Europe au départ de leur usine au usa il me faut pouvoir exonérer mes clients des taxes de douanes et donc pouvoir communiquer mon EORI à Spod, hors ils sont incapable de me répondre à ce sujet. A croire que cette application n'est faite pour les Usa !!!
Suite à votre retour du 07.05.20 : Je suis ravi de l'apprendre, cependant pourquoi dans mes innombrables échanges de emails avec vous, il ne m'a pas été fait mention une seule fois de cela ? C'est juste pour faire bien sur Shopify ? Bref j'espère qu'effectivement vous m'aviserez par email des que cela sera le cas.

Production times and shipping is great, but they're CONTATNTLY out of stock. And their support is not very good.

(1) This app and fulfillment requests will not work if customer names (and maybe addresses) have letters with marks. I contact them for support, they say that letters with marks are considered as special characters and suggest me to edit the name of customers by myself. How funny it is! They also say that it cannot be fixed at their end because it has to do with address fields. So much funny and non-supportive! (2) The app also does not send any notification to you in case action from the store admin is needed. You might end up in knowing issues until you receive complaints from customers as they are waiting too long but not receive anything whatsoever. (3) When I add a second customized product to cart, there is no image, no name and variant, no price of the product. I have raised this issue for 20 days but it is not fixed.

I always order samples of the products I wish to add to my store when trying out a new POD company to determine the quality of the merch. I order a v-neck tee, a wide neck sweatshirt and the sweatshirt dress. The quality of the tee and print on the tee was perfectly fine. I spotted right away that the print on the sweatshirt (white sweatshirt, pink and black lettering) had small white spots and it did not print as brightly as i would've liked. The quality of the sweatshirt is great though. The sweatshirt dress is another story. The measurements are very far off from what's advertised so I'm in the process of obtaining clarity and possibly another sample because of this. The length alone was about 3 inches shorter (lying flat) than what the site states, so please be mindful if you plan to add this to your store, or please purchase a sample first. I'm thinking I may have gotten a sweatshirt and not the dress?? Shipping times were reasonable so no issue there, I just wish that they packaged their items in individual wrapping as opposed to just loosely placing items in the poly mailer. I shop online very often and have NEVER received anything like this. I wish SPOD would really consider changing this practice as that's extremely tacky to me, but that's just my opinion and preference.