syncX: Stock Sync

Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.

I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??

Has been working really well so far and the support was very quick!

This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.

This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates.

Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result.

No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income.

Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.

The app works smooth based on our needs. Very helpful support staff, fast reply.

So unhelpful and slow. I hate this support. Read it but don't help.

Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks.

Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed

I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.