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Why haven't you guys updated this app? It has so much potential but makes everything so much more difficult. To start, at least let Stocky have the same functionality as the Shopify PO's & Transfers. This app is so painful to use. Please, please, please update this app. Please make it better. It is so close. Why make this app so much more difficult to use with less functionality than the Shopify counterparts?? Please, will you look at all the reviews below and make some common sense changes? Reach out to the people using this app and ask for their input. Shopify POS could be an absolute beast if this app was fixed and improved on.
Thanks for your review. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify. Were there any specific functions that you feel is missing from the Stocky Purchase Orders compared to the one in Shopify Admin? Some features such as transfers may work better with some changes to Stocky settings.
I invite you to reach out to our Support team at https://shopify.link/vRnL with the keyword "Stocky" to help optimize the app to meet your business needs.
Mickey | Shopify Support
I can't even view the product descriptions on the purchase order. This feature should just be a given. Every time support is contacted they just mirror my concerns and say they will pass it on to the developer. I thought Shopify was the developer and that is what I was doing?!?! Do Better.
Thank you so much for your feedback! This is something that has been passed on to the Developers for review. These Developers do work for Shopify but also work on different projects other than Stocky.
While I don't have an exact timeframe of when this request will be reviewed, our team works hard to improve our app functionality and usability. I understand how product descriptions help to make organizing purchase orders easier so rest assured I have reiterated this to the team.
- Mickey | Shopify Support
AGREED with recent reviews. The recent update makes it so much more cumbersome to add products to inventory and it wasn't even that great to begin with. But at least it didn't require bouncing back and forth between Shopify and Stocky. I don't understand how this function isn't of the highest priority for developers. Adding products to inventory to be able to purchase and sell them is literally the most important task for all retailers and yet it is soo incredibly time-consuming and inefficient across these platforms.
This app is not suitable for you if you have more than 100 products. It looks and functions like an app that was developed by a single person in a basement. It lacks many basic features, like a simple select all button. You can’t apply filters to anything. It becomes very slow when you add more products. Some pages take more than 30 seconds to load.
Poorly optimized product. Doesn't balance to 0 when transferring inventory. Doesn't show products sometimes that are active. Barcode scanner only works in hidden option, not in line items.
All this app did was make our inventory worse.
Thank you for taking the time to share your feedback. We understand the importance of accurate inventory and providing a tool to help it stay organized. Some of the items you mention seem like they could be resolved based on some settings. I recommend you reach out to Support to have them help you troubleshoot what you've been experiencing. Erin, Shopify Support
This app was added by our retail team primarily to facilitate inventory counts. While it works well for a one-time year-end count, we found there to be gaps when conducting counts over time, using a perpetual inventory count system. At minimum, the CSV downloads of inventory counts should list the date the count was conducted and the stocktake number so that the downloads can be traced back to an individual count in Stocky. Preferably, users should be able to download multiple counts into one CSV, with dates and stocktake numbers listed. The app would also benefit from a report that could tell you the date an item was last counted.
I would gladly rate this product 5 stars if they added the ability for store-level users to perform stocktakes directly within the POSGo app or via a web portal. This feature would allow inventory counts and adjustments at the store level without requiring access to the Shopify backend or the app itself. It would be a game-changer for stores with multiple locations that frequently conduct inventory checks and need a streamlined, location-specific solution.
Hi there! Thanks so much for that feedback, really appreciate you leaving the context behind the need for that functionality and I have passed that on to our development team. Please do feel free to reach out at any time via https://shopify.link/vRnL if you have any other suggestions!
- Natasha, Shopify Support
Frequently glitchy, and with an extremely unintuitive workflow. Trying to get support from shopify is also extremely difficult as most of their support staff isn't familiar with the app, and will pass you around or give you incorrect advice. The most recent update was a downgrade!
Hi there, thanks so much for leaving your feedback! Our team works hard to improve our app functionality and usability, so getting observations like this from our merchants is invaluable as we make changes to it. Sorry to hear that you have experienced issues with the app, and it would be great if we could take a further look for you with a view to resolving them, and also get some context the changes you have noticed and how you feel they could be improved. Please feel free to edit your review here with those details, or to reach out via https://shopify.link/vRnL with Stocky as a keyword so our dedicated Retail Support team can assist further. They can take the details and relay your feedback to our development team. We may also be able to advise on possible workarounds or solutions, depending on the exact nature of the issue.
- Natasha, Shopify Support
NEW UPDATE MAKES IT EVEN HARDER AND LONGER TO INPUT PRODUCT.....CHANGE IT BACK...DO YOU EVEN CONSULT WITH CUSTOMERS?? TERRIBLE...I ACTIVELY RECOMMEND PEOPLE DO NOT USE YOUR SERVICE...CHANGE MY MIND
I almost didn't install this app due to the overall rating but it is actually brilliant and should be a 5/5. It is the only cost effective app on the market that not only directly links to the Shopify 'cost price' but adjusts that cost price according to the different buy prices across multiple PO's. You do not need a POS retail location to use this app for ecommerce only, there is no better app to manage cost prices in Shopify if you buy stock at different prices. Just brilliant.