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NEW UPDATE MAKES IT EVEN HARDER AND LONGER TO INPUT PRODUCT.....CHANGE IT BACK...DO YOU EVEN CONSULT WITH CUSTOMERS?? TERRIBLE...I ACTIVELY RECOMMEND PEOPLE DO NOT USE YOUR SERVICE...CHANGE MY MIND
Hi there! Thank you so much for sharing your feedback! I understand that one of the recent changes to the app was that products must be created or imported directly within Shopify before they can be used in Stocky for purchase orders, transfers, stocktakes, and adjustments. Our Developers are constantly trying to improve the app to be more efficient and sync better with Shopify, which is why sometimes changes like these are necessary. However, I will absolutely relay your feedback to the development team so they are aware of the impact that these changes may have for our merchants. If you have any further feedback you'd like to share, or if you'd like some guidance on how to streamline your product creation process, please do feel free to reach out via https://shopify.link/vRnL and we can take a look for you. Thanks so much!
- Natasha, Shopify Support
Frequently glitchy, and with an extremely unintuitive workflow. Trying to get support from shopify is also extremely difficult as most of their support staff isn't familiar with the app, and will pass you around or give you incorrect advice. The most recent update was a downgrade!
Hi there, thanks so much for leaving your feedback! Our team works hard to improve our app functionality and usability, so getting observations like this from our merchants is invaluable as we make changes to it. Sorry to hear that you have experienced issues with the app, and it would be great if we could take a further look for you with a view to resolving them, and also get some context the changes you have noticed and how you feel they could be improved. Please feel free to edit your review here with those details, or to reach out via https://shopify.link/vRnL with Stocky as a keyword so our dedicated Retail Support team can assist further. They can take the details and relay your feedback to our development team. We may also be able to advise on possible workarounds or solutions, depending on the exact nature of the issue.
- Natasha, Shopify Support
HELP. I have never used it for years because I can't even get it to link and set up. And regular Shopify Help has me on hold forever and has no idea.
It won't see/find Dymo printer at all. Nothing. I need to give it permissions .. and there is no button to NOW allow Permission. Just sends you to INFO about permissions. And Shopify doesn't save the label you use in DYMO anywhere you can find it on your PC. Can someone help me set up Stocky. It should be easier than this. Please and thank you. Otherwise Stocky is of no use to us still.
Hello, thank you for taking the time to submit your feedback and review. Due to changes with how DYMO’s software functions, only DYMO printers that use the DYMO Label Software are able to integrate with Stocky at this time. This includes the DYMO LabelWriter 450, DYMO LabelWriter Wireless, and DYMO LabelWriter 4XL printers.
If you are using the DYMO Label Software and compatible printer, you can generate a label template as described on our Shopify Help Center via the link below, and then upload it directly to the Stocky under the Preferences > DYMO section of the Stocky app. This would allow you to print labels directly from the Stocky app using your DYMO printer.
DYMO Label Printing using Stocky: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/stocky/inventory-management/dymo-printing
If you do not have a compatible printer, you may consider using another app for barcode label printing, such as our free Retail Barcode Labels app which allow you to print directly from the Admin with a much wider range of printers.
If you require further assistance, you can reach our 24/7 Shopify Support team who would be happy to assist you with further Stocky or label printer questions through our Shopify Help Center by visiting help.shopify.com.
So far so good, we have never used a stock management system before so we have been implementing stocky. Works great for us, allows us to enter our purchase orders in very easily and link to our suppliers. When containers have arrived we have marked as received and the stock has updated perfectly on Shopify. I see lots of negative reviews for this app but so far we have not experienced any issues.
Why does every update lower the functionality of the app??
- You now have to click edit on every PO to make updates (change it back!)
- The new colour scheme does not let you easily differentiate between orders pending and received (change it back!)
- When importing goods, sometimes you do not know the total landed costs until after all the import duties and taxes are paid. Stocky LOCKS the landed costs once goods are received.
We need to be able to update shipping costs post order - to accurately see the Landed Costs (Please fix this as it is the most crucial part)
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Reply 05/11/2024
In reply to the comment "you can click the Edit button on the top of a received purchase order to open up the option to adjust the shipping rates as needed." - the figures such as the margin and landed costs remain locked if you have already received the items, so this is not an acceptable solution.
Please can you contact me directly to discuss improvements.
Hello Cyril, thank you for taking the time to submit this feedback. Our developers work to ensure that we are providing the best service possible and all feedback is valuable to us, so I would be more than happy to pass the concerns you have noted along to them on your behalf.
I can confirm that the option to edit shipping costs after an order is received would be possible at the moment, you can click the Edit button on the top of a received purchase order to open up the option to adjust the shipping rates as needed.
If you have any further questions or concerns, please do not hesitate to reach out to our Shopify Help Center at help.shopify.com and our 24/7 support team would be happy to assist.
Super unhappy this app is conditioned to POS Pro subscription. Shopify is not cheap on its own - and these simple calculations within the shopify environment should be included in the package. Also given it used to be included.
Thank you for sharing your feedback. Stocky is meant to supplement the other robust features of POS Pro, all of which are helpful for stores running full-time brick and mortar locations. Many features similar to what Stocky offers are also available in the admin without a POS Pro subscription, like purchase orders, inventory, and reports. However, I understand your position and will pass along your comments to the team. - Erin, Shopify Support
app won't open - keep getting an error code!!
Thank you for your review! It's unfortunate that you're receiving an error code when trying to open the app. I suggest contacting the Support team through our Help Center at https://help.shopify.com/ to get some help troubleshooting that issue and to restore your access. We're available 24/7! - Erin, Shopify Support
I almost didn't install this app due to the overall rating but it is actually brilliant and should be a 5/5. It is the only cost effective app on the market that not only directly links to the Shopify 'cost price' but adjusts that cost price according to the different buy prices across multiple PO's. You do not need a POS retail location to use this app for ecommerce only, there is no better app to manage cost prices in Shopify if you buy stock at different prices. Just brilliant.
Stocky is essentially useless for anything other than the most basic of functionality. No ability to see reports on when POs are due, no integration with Quickbooks or other accounting software, no ability to mass export or import POs, limited reporting functionality.... I could go on.
It's disappointing that Shopify offers such a lackluster feature to fulfill a basic part of the retailer experience.
UPDATE: They also have no workaround for multiple invoices per PO, which applies to over 70% of our orders, making their metrics for upcoming payments basically useless.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
It is very good and helps me enormously in the functions that I use in stocky.
But I have been waiting for a long time for them to make basic improvements such as:
- Send, make and send inventory transfers to other Branches.
- Customize in more depth the functions a user can perform.
- Be able to see users executed some actions.
- Be able to log in with any user without having to go through the Shopify Control Panel.
- and many other things that could be improved to look more professional.
Hello, we really value your feedback and thank you for sharing your experience with us. I have forwarded your concerns about mobile functionality to our development team. We are committed to enhancing our platform continuously and your input is crucial in guiding these improvements. -Mac, Shopify Support