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I need help, I copied the theme of one of my websites and nothing happend in my new store. I need the refoung of my money. I did nothing
Hi there! We’re sorry to hear you ran into an issue with your theme copy. Brittney from our Support Team reached out to help on April 29. We’ve also gone ahead and issued a full refund for the copy. We’re looking forward to hearing back from you so we can troubleshoot and get your theme successfully copied over.
We kindly ask our customers to get in touch with our team at help@rewind.com with any issues prior to leaving a review. We have a dedicated Support Team of 6 available to troubleshoot, help run a successful copy, and answer any questions you may have. If we’re not able to help, we’ll issue a full refund per our Successful Copy Guarantee.
Amazing app! Saved my life.. i need to rebrand my store and reply was the solution. I copied my site and I was ready to go with my new domain
So glad to hear that! Thank you for writing a review :)
I have used this application on several occasions and as per normal it works well. I have always found it easy to use.
Thank you for using Replay and sharing your experience! We're glad to hear it worked well and was easy to use :)
One star is due to the fact that this app is a rip off. they are not telling you ahead of time that you will need to buy subscriptions for all the sites you want to copy to :(
We apologize that this wasn't immediately apparent to you, and we have put your feedback into action by updating our app listing. Because the app listing offers limited space to describe our full product offering, we encourage you to use our help center. This is the best place to find all the details you want to know about Replay.
We offer a number of different plan options to help suit the various needs of merchants, and while the unlimited plan doesn’t sound like the most ideal option for your use case, we’d welcome you to check out our our one-time copy option which would be better suited for building out many stores using your main store as the template.
We’re always interested in hearing about other various use cases out there so if you’ve got one that doesn’t fit our current pricing models, feel free to reach out to us so we can explore a solution with you further.
Website is copied without any metafield or any website or theme option. All pages, catalogues and products are copied without metadata requiring separate extensions to finish the job. No setting whatsoever is migrated. Obviously they don't allow you to try before paying 99$, such a shady practice...
Hi there. My name is Maura, and I work on the product team here at Rewind. We are sorry you had difficulty with Rewind Copy.
We strive to copy as much data as possible from store to store. Unfortunately, there are some Shopify imposed limitations that we have no way around. For example, it's impossible for us to copy store settings.
We understand that copying metadata is important, and we are currently offering metadata copies as a beta feature, available upon request. You (and anyone else) are welcome to access this beta feature.
As for the theme copy, I'm sorry to hear you felt it was incomplete. We copy most of the theme automatically, and package up remaining theme images for easy import into the destination. We've helped many merchants duplicate their theme with this approach.
All that said, we hate to miss your expectations, and so have issued you a complete refund. We've also reached out to your directly over email with hopes we can guide you to you a better Copy experience.
App did a good job transferring the data took about 8 hours so if you have over 6000 items thats not to un realistic
Price is reasonable. I will definitely use this app again I think 8 hours is great compared to manually inputing data which could take weeks
Realize that this app does not copy everything.
It does not copy over your navigation. In my case it failed to copy about a quarter of the collections at all, and in those that it did copy, it failed to populate some of them.
It also does not copy over images that are not product.
So, while this saved a hundred hours of duplicating things, I still have to carefully go through every little bit of stuff to see where this app has screwed up and still have to manually upload photo's and configure other apps whose information did not transfer.
YOU STILL HAVE A TON OF WORK TO DO......DON'T KID YOURSELF - THIS DOES NOT COMPLETELY COPY AN ENTIRE STORE.
De app is not that perfect. The "select products" function is very poor. It doesn't makes it easy to select fast a group of products and the selection is not working good (if i select products and go to the next page to select more products, the clear the products i already selected. If i select an collection most of the time the products in this selection are not copied. Maybe this has something to do with the fact that we built up our collections by tag/productgroup/ supplier. But it is still not that easy to work and it cost you some many (3 dollar for an empty collection is expensive). But if you have build up your collections on the right way, it works good, fast and is not expensive.
Hey! Thanks for commenting! I'm Kaleigh, head of Customer Support. I've definitely passed on your feedback about the multi-select to our product team to work on!
As for the collection issue - manual collections are formatted slightly differently than smart collections from an API standpoint. With Smart collection copy turned on (a beta feature of ours) we can copy the rules of a collection AND the products within them but it's not the same for manual.
Let me know if you're doing further copies and I can have smart collection copies turned on for you :)
-Kaleigh Harley
Worst situation imaginable. After coping product over between two of my stores, I was having an issue where edited products would daily revert back to original pictures and descriptions, losing me hours of work per day. I uninstalled rewind copy and rewind back up and severed the link between stores. Yet the issue remains, now a month later and I cannot launch my new store because products cannot be edited permanently and new products are still pulled through life to the destination store. Support it responsive but entirely unhelpful. Do not install this product.
Hello, Kaleigh here from Rewind Copy Support. I wanted to reach out and let you know that our developer team fully investigated this issue and found conclusively it was not related to our application. Our app - while it CAN make changes to live products on a destination account, this is only possible while a recurring copy job is live and the two sites are linked via the API and changes are being made on the source side.
I can understand the confusion, when product changes are happening without a good reason you look for recent changes to the site that might have contributed to this - however our product was not designed to 'revert' changes made to products, and the issue would not have persisted after you disconnected the API as our app injects no code, and we have no front end presence whatsoever.
I would pursue investigating this as a local ISP issue where saved changes time out before they reach Shopify because of poor internet connection. This can cause a product to appear as though it has 'reverted' when in fact changes were simply not saved in the first place due to an insecure connection.
I want to wish you good luck in investigating this issue further and let you know that we are happy to continue to work with you to copy your products, if and when you'd like to return once your problem has been resolved.
Did the job i needed it to do! I was a bit lost at first because i didn't know I needed to install the app on both stores and setup the source store before the destination store. But once i figured that out it was straight forward. A walk through instruction page would be good. They might have it but I didn't really look hard.
Appreciate that feedback! We do have some walkthrough videos about this, but I've passed this along to the product team to see how we can make it even clearer inside Replay.