Rewind Staging

Hi there. My name is Maura, and I work on the product team here at Rewind. We are sorry you had difficulty with Rewind Copy.

We strive to copy as much data as possible from store to store. Unfortunately, there are some Shopify imposed limitations that we have no way around. For example, it's impossible for us to copy store settings.

We understand that copying metadata is important, and we are currently offering metadata copies as a beta feature, available upon request. You (and anyone else) are welcome to access this beta feature.

As for the theme copy, I'm sorry to hear you felt it was incomplete. We copy most of the theme automatically, and package up remaining theme images for easy import into the destination. We've helped many merchants duplicate their theme with this approach.

All that said, we hate to miss your expectations, and so have issued you a complete refund. We've also reached out to your directly over email with hopes we can guide you to you a better Copy experience.

Hi there,

Thanks so much for sharing your feedback. When it comes to copying, the amount of items being copied over can certainly have an impact on how long it takes. For a copy with 270 items, it should finish quite quickly, usually within a few minutes, as we leverage Shopify’s systems to perform the copy as quickly as it will let us.

We’ve looked into your particular copy job and it would appear as though it was cancelled within a minute of it being initiated which is why the task never completed. We’ve reached out to you to see if we can lend a hand as we’d love for you to re-run the copy. Please feel free to check for our message so we can help further!