Bird Pickup Delivery Date

I rarely leave negative reviews, but after months of using this app, I feel it's important to share my experience for other small business owners.

I purchased this app hoping it would reduce manual work and make order management easier. Unfortunately, it has had the opposite effect.

(Not a lie) Every single time I open my website for a launch, I run into critical issues. Order details in the dashboard appear incorrectly or inconsistently, and the maximum order limit frequently fails to work, allowing customers to place more orders than my business can realistically fulfil.

As a small business, these problems have a real impact. Every time an issue occurs, I have to close my website, spend hours investigating the problem, respond to worried customers, and manually fix orders instead of focusing on and running my business.

Support has always told me that the issue has been fixed, but in my experience it either returns during the next launch or a new problem appears instead. I've lost count of how many times this cycle has repeated.

The most disappointing part is that I invested in this app to save time and reduce stress. Instead, it has created more work, more customer service, and more uncertainty.

If you're considering this app because you want to automate your operations and make your business easier to manage, I would strongly advise thinking twice. Reliability is essential for order management, and unfortunately, that has not been my experience.

I genuinely wanted this app to work, but it has ended up costing me far more time and effort than it has ever saved.

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Thank you for your response.

I'd like to clarify a couple of points for accuracy.

While your team usually replied to my support requests quickly, the actual resolution of critical issues often took half a day or longer. For a small business running limited preorder launches, that meant closing my website, manually managing orders, and spending significant time on customer service.

I would also like to clarify that we never had a 1-on-1 call to discuss my experience, despite your response stating otherwise. All of our communication took place through support messages.

My review is based solely on my experience using the app. The recurring issues with order limits and order details repeatedly disrupted my launches, even after I was told they had been fixed. Regardless of whether the cause was Bird, Shopify, or the integration between the two, the impact on my business was the same.

I genuinely wanted the app to succeed because its features matched my business needs. Unfortunately, the repeated operational issues meant it created more work rather than reducing it, which is why I cannot recommend it to other small businesses that rely on reliable preorder management.

added - Friday 13th June 2026

This app worked really well for a while until it didn't. Once I upgraded to the paid version I had nothing but issues. It would rarely work to let customers click pickup. I reached out to get it fixed and every time I would get a reply I would follow what they said and would think it’s fixed but I was wrong. Everytime I would reply to email I would be speaking with someone new every single time and finally got pissed with how many calls I was receiving to place orders because my website wasn’t working. After the last couple weeks going back and fourth I decided to go with another company.

It didn't work for what I needed, I wanted a delivery calendar service that would allow me to visually see clearly all the deliveries and pickups I had that day for my floral business.

I used it a few days, a bit over a week and I uninstalled it to not get charged and after a month I received a $10 charge to my card from them... truly frustrating and annoying especially after I didn't find it useful at all...

FREE IS JUST FOR 15ORDERS/ MONTH AND IT IS NOT MENTIONED ANYWHERE.