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Stylo enhances your Zendesk ticket responses with the power of AI.
A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.
- Automatically solve Zendesk tickets with the power of AI
- Automatic translation from and to any language
- Works with all Shopify plans, no add-ons required
- Can answer any question found in your Zendesk Help Center
- Brand, tone, and language settings ensure consistent messaging
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
ZendeskKategoriler
Değerlendirmeler (14)
Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Was surprised to see that it can answer a very wide range of questions.
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Destek
Stylo, Stylo: AI in Zendesk hakkındaki tüm sorularınızı yanıtlayabilir.
Veri erişimi
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Kişisel verileri görüntüleme:
Müşteriler, mağaza sahibi
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Müşteriler
Ad, E-posta adresi, Telefon numarası, Fiziksel adres, Geolocation, IP adresi, Tarayıcı ve işletim sistemi
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Mağaza sahibi
Ad, E-posta adresi, Telefon numarası, Fiziksel adres
Müşteri verilerini görüntüleme:
Müşteriler, ürünler, siparişler, indirimler, Online Mağaza
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Müşterileri görüntüleyin
Müşteri verileri
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Ürünleri görüntüleyin
Envanter, ürünler, ürün girişleri, or koleksiyonlar
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Siparişleri görüntüleyin
Son 60 güne ait tüm sipariş bilgileri, sipariş gönderimleri, kargo bilgileri, iadeler, or sipariş düzenlemeleri
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İndirimleri Görüntüleyin ve Senkronize Edin
Indirim kodları ve promosyonlar
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Online Mağazanızı görüntüleyin
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