Bu uygulama hakkında
Yayınlanma
14 Şubat 2024
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Kategoriler
Destek bileti yönetimiŞunlarla birlikte çalışır:
ZendeskStylo enhances your Zendesk ticket responses with the power of AI.
A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.
- Automatically solve Zendesk tickets with the power of AI
- Automatic translation from and to any language
- Works with all Shopify plans, no add-ons required
- Can answer any question found in your Zendesk Help Center
- Brand, tone, and language settings ensure consistent messaging
12 değerlendirme
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Veri erişimi
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Nedenini geliştiricinin gizlilik politikası belgesinden öğrenin.
Kişisel verileri görüntüleme
Müşteriler, mağaza sahibi
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Müşteriler
Ad, E-posta adresi, Telefon numarası, Fiziksel adres, Geolocation, IP adresi, Tarayıcı ve işletim sistemi
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Mağaza sahibi
Ad, E-posta adresi, Telefon numarası, Fiziksel adres
Müşteri verilerini görüntüleme
Müşteriler, ürünler, siparişler, indirimler, Online Mağaza
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Müşterileri görüntüleyin
Müşteri verileri
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Ürünleri görüntüleyin
Envanter, ürünler, ürün girişleri, or koleksiyonlar
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Siparişleri görüntüleyin
Son 60 güne ait tüm sipariş bilgileri, sipariş gönderimleri, kargo bilgileri, iadeler, or sipariş düzenlemeleri
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İndirimleri Görüntüleyin ve Senkronize Edin
Indirim kodları ve promosyonlar
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Online Mağazanızı görüntüleyin
Ödeme sayfası
Bu uygulama hakkında
Yayınlanma
14 Şubat 2024
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Kategoriler
Destek bileti yönetimiŞunlarla birlikte çalışır:
ZendeskTasarlayan: Stylo
Stylo hakkında
Ortalama puan: 4,7
Shopify App Store için uygulama oluşturmada yeni
Boulder, CO, US
Destek
Mesaj gönderinsupport@askstylo.com
Bu geliştirici doğrudan Türkçe destek sunmuyor.