Subi: Subscriptions & Loyalty

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

Best app for our subscription needs! And their development team is quick to reply and solve any and all issues. 100% satisfied!

I recently worked with Mason on an issue that I just couldn't figure out and after a quick help chat session - he solved the problem efficiently and effectively. And it was even at 11:35pm ET on a Friday night! #thebest

I'm a few months in, and mostly smooth sailing so far. A few caveats:

1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner.

2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments.

3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up.

But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.

Communication is fast, prompt, and will leave you more than satisfied. I had a billing issue, and not only was I credited, but I was also refunded. However, I didn't have much success in gaining subscriptions. That's on my end. I would definitely use Subi Subscriptions in the future, once I grow my account further. 10/10 would recommend. Nareh is a great help! If you ever need help, ask for her!

Setting up my first subscription was super easy, and I love the ability to give subscribers a special discount. Harry was also helpful in getting the subscription page to look great on my site.

We’ve had a great experience with Subí so far. The pricing is very fair, the app works nicely with Shopify subscriptions, and it fits our needs well.

A special thank you to Nilou from support, she has been extremely kind, responsive, and open to following up until everything was fully resolved. Her help made a big difference, and we really appreciated the hands-on support throughout the process.

Overall, very happy with the app and the team behind it. Highly recommended!

Please know that if you move to this app they charge you a fee to migrate each subscription contract that you have with the previous app, this can amount to thousands of $ dependent on how many existing subscribes you have. We had no idea and I don't want anyone else getting caught in this.

We start now with Subi, it was easy to create our first subscription plans and I am excited how our customers will take it! I had some contact to subi in order to translate all the details to german, rick helped me fast and friendly. Thanks!
One little star less, because there are still some features that I feel are missing, like showing the subscription conditions in an easy and at the same time nice looking way.

This app is super easy to use if you dont want problems with anything you must try it, the only thing is that if you want to translate to another lenguage in some part you need to do it manually, but dont worry becouse the support is incredible and they can help you, in my case it was pearl that she is super kind really ill never have this attention in my life so dont hesitate in install, Pearl if you read this your the best.

Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.