Subi Subscriptions App
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Glad the support has been helpful and quick to respond. That's what we're here for.
Thanks,
Koorosh
Toller Kundenservice und richtig gute, einfache App für Memberships. 5 Sterne von mir!
Hi Daniela,
Thank you so much for this. Hearing that the app feels simple for running your membership means a lot, because that is exactly what we try to get right. And I am glad the support experience matched.
The Cappuccino Club looks like a genuinely lovely community. Wishing you and your members many more sessions.
Thanks,
Koorosh
I'm a few months in, and mostly smooth sailing so far. A few caveats:
1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner.
2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments.
3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up.
But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.
J'étais complètement bloquée à une étape et Sam (un agent humain) m'a aidé rapidement à débloquer la situation. Le service client est très réactif.
Hi Myriam, glad Sam could help you get unstuck during setup. That kind of quick turnaround is exactly what we aim for, especially in the first few hours. Welcome to Subi.
Thanks,
Koorosh, one of Subi's cofounders
pearl was fab with my problem
Thanks so much for the five stars. Pearl will be chuffed she could help. Wishing Clwb Madogs a brilliant launch. Thanks, Koorosh, one of Subi's cofounders
Le support est toujours très réactif, l'application est hyper facile à prendre en mains.
Hi Marine, Koorosh here, one of Subi's cofounders. Thank you for nearly two years with us, and for taking the time to leave this. Knowing Subi stays easy to work with and that our support is there when you need it means a lot to all of us at Subi. Here's to the next two. Thanks, Koorosh.
Support très réactif et professionnel ! Merci à vous
I was very close to check for an other solution than Subi.... But with this customer support, like Sam, i simply cant. She makes everything possible for you. Thanks
客服能完美的解决我提出的需求，这点很重要，至少在绝大多数应用来讲，做的很棒
Very disappointing experience.
Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi.
Then, months later, our account was suddenly suspended with no proper warning because we sell wine.
This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate.
If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access.
REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.
