Subi Subscriptions App

Disappointed with Subi support - we have been held up with a minor tech issue which has taken over three days so far to sort out. There is no direct link to talk to someone who fully knows the technical limitations with the app and this results in long messaging times with person on Subi chat. This has cost time and money and we are in limbo.

There are a few issues and restrictions with Shipping set up we have with prepaid plans.
We would suggest fully researching the settings in test mode before committing to this, as there are a few flaws with it. And to look at other apps before you set up all of your products using this app and commit to it.

I can’t necessarily rate the app just yet because I haven’t used it. But I felt extremely pressured and uncomfortable by Emma to leave a 5 star review. I originally submitted a three start review and mentioned I would update my review once I used the app and was told that the review was inaccurate and to delete it. I stated that I didn’t feel it was ethical to leave a 5 star review seeing as though I hadn’t used the app yet. She continued hounding about the review, delaying what I originally reached out for. I had to continuously ask for her to proceed with the reason I reached out with to begin with and she would not. Makes me question the rest of the reviews for this app and their integrity.

.I'm not giving them -1 star because I was helped a lot by a girl called Dela, but the app itself didn't meet my expectations. I think everything related to Members is still underdeveloped. Charging a % plus such high costs really isn't good for any customer and needing a third party app to make a members space that of course charges you as well is not a good recommendation and you know that when you're setting it up. You can't have surprises for the customer.

Dela's support is very good. The others give you support without interest. Giving links to articles to read the help is not support. I can do that myself. After they give you that valuable link they ask you, can I help you with anything else? When you haven't helped at all..

Customer support is responsive. But app is not intuitive and the pricing is not transparent. Be aware that they take a percentage of your sales - it's not just a flat monthly fee.

Limited features considering it a $200 a month subscription. doesnt even have an API.

Als er staat gratis voor Shopify van begrijp ik niet dat je in ene wel een abo moet afsluiten van 199 EUR tijdens het installeren van deze app.

Zet dan bij het installeren van deze app niet gratis

To be honest, I am not very satisfied with their service. They cannot provide us with services without explaining the reasons, which makes people think.