Recharge Subscriptions App

Modules are built in a intuitive user-friendly way. Recharge offers several modules beyond subscriptions including cross-sell, up-sell in both the shopping cart, checkout and post checkout. After transitioning all cross-sell functions from another solution to Recharge we have been satisfied with the results and the ability to manage all subscription and cross sell activities within one app which has streamlined our operations.

Always a great experience with Recharge. Their service and system is continously evolving - offering new features for our subscribers and their customer support is consistently stellar.

Our company just underwent an incredibly complex merging of multiple websites across Shopify, BigCommerce and NetSuite platforms which involved migrating subscriptions from all three into our unified Recharge account.

We worked with Vinse R. from Recharge and he all but held our hand through the whole process. He made each step very clear, answered all of our many (sometime tedious) questions quickly and completely and in general performed on behalf of Recharge like he was part of our own internal team.

We would give Vinse 100 stars if we could!

Die Integration der App verlief zwar nicht vollständig reibungslos, insbesondere im Hinblick auf den Import bestehender Abonnenten aus einer anderen App. Letztlich stellte sich jedoch heraus, dass es sich lediglich um ein Formatierungsproblem in Numbers handelte, wodurch der Import zunächst nicht funktionierte – kein technischer Bug der App.

Eine weitere kleine Baustelle war die Verlinkung in Shopify, damit Kunden ihre Abonnements selbstständig bearbeiten können. Hier hat es etwas gedauert, bis eine passende Lösung gefunden wurde.

Besonders hervorheben möchten wir die Unterstützung durch das Supportteam: Die Hilfe war äußerst schnell, geduldig und kompetent, sodass wir die App innerhalb von nur drei Tagen vollständig und ganz nach unseren Vorstellungen zum Laufen bringen konnten.

The app works well, but unless you are expecting to gain a lot of subscribers very quickly, it will be expensive, since there is no tier for small businesses. It is extremely costly, and we need to find another solution as it has already cost us a lot of money.

Great customer service! A bit of some technical hiccups and , but overall fantastic. Wish that the email notifications had less HTML setup for customer notifications and it was easier to incorporate our branding - fonts, design, etc.

John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.

The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.

Really disappointing, almost laughable support team. I keep losing money and time responding to customer experience defects in the Recharge experience for gift redemption. Support team is generally lazy, lacking ownership, slow, and unresponsive. Can't tell if they don't know how to fix or perhaps care to fix the issue. My customers are rightly upset they can't redeem their gift subscription (some valued at $300+) and Recharge's response was essentially "it works some of the time but not all the time, and we can't replicate it, so we can't fix it."

If you want to be left alone to deal with the wake left behind by a bad product, use Recharge.

Great customer support, but the app is difficult to use if you want a lot of variants, and customer ability to change their basket.