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Jairus was fantastic in helping with a number of complicated integrations, this was the second time I've worked with him and ReCharge and I can't recommend them and him highly enough.
I love the app, and the customer service is excellent. They respond quickly to requests for help and always solve our problems.
Rockstar Ronnie to the Rescue. Ronnie gets it done. Every. Single. Time. Fast? Check! Knowledgeable? Double Check! Responsive? Tripe Check! Ronnie was able to fix multiple issues over the course of my launch to get things up and running as fast as possible. I know there are a lot of requests that come in but Ronnie made me feel like I had personal concierge service!
AJ was very helpful and really helped resolve the things needed. The help I got was very valuable and much appreciated. Thanks and hope you continue supporting Recharge clients!
We use the Recharge app all the time and it is very convenient to use. It has all the information I need to assist customers.
There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?
P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.
Thank you for taking time to leave us with your feedback. I will be bringing your concerns to my team for further discussion.
- Ty Bailey | VP of Services
Gordon C was incredibly helpful in making sure we are set up for success. Our migration was implemented with ease thanks to Iopa and his team - very pleased with the interface and platform!
Sheana was a wonderful representative that helped me solve my issue! Thank you Sheana! I appreciate your help!
Jessie from the Recharge App team as an excellent service staff who provided insightful and seamless service with such in depth knowledge
Milutin from the support team has been very helpful your whole team is quick to respond when we raise issues. Thanks very much.