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I used this app to help me accurately set up and fix my shop - Julmar was extremely helpful in doing so! Very appreciative!
Ein toller Kundenservice der mir schnell helfen konnte. Mit der app sind meine Kunden und ich sehr zufrieden.
Reached out to support and they quickly made the feature available to us. Support is on the ball...
Many thanks to Diana for being tenacious about finding out what different fields in the Purchase Items report actually mean in the data!
None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.
Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for more detail so we can resolve this issue.
- Ty Bailey | VP of Services
The app is so easy to use, all you need is here and also the rep are so helpful and they respond so quickly to inquiries
I use Recharge to help me run our Subscription service on our site. Damien R was invaluable in helping me get this set up and running. THANK YOU!
I reached out for support on assistance on my Recharge account. It continuously kept giving me an error. Joey responded FAST!. He provided a few suggestions to try. IT FINALLY WORKED!!! I emailed him right away and again, was quick to respond. Thank you for resolving my issue, Joey!
Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.
We appreciate you taking the time to leave a shout-out to our support team and documentation. Glad to hear you've had a positive experience with us.
- Ty Bailey | VP of Services
Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.