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Kiki was awesome! Very thorough and friendly!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue.
But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one.
We're really satisfied with Recharge!
We appreciate your feedback & review!
- Ty Bailey | VP of Services
Great app and super helpful team! Would recommend.
We appreciate your kind words and review.
- Ty Bailey | VP of Services
I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!
We appreciate you sharing your experience!
- Ty Bailey | VP of Services
Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!
We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!
- Ty Bailey | VP of Services
Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."
We appreciate you taking the time to leave a review about your experience!
- Ty Bailey | VP of Services
Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!
We appreciate your review and the shout out to Nena!
- Ty Bailey | VP of Services
Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Issue resolved with customer support.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services