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Hi! I had a great expereince with ReCharge Support team. Tigist assisted me with ReCharge, as my computer was blocking it for some reason. She was very kind and helpful. 10/10!
Excellent, easy to use, and impactful. We have seen an upturn in recurring income since we came onboard. Account management is second to none and provides actionable steps on our regular calls.
Thank you for the shout out to our AM team! We're glad to hear you've had a positive experience.
- Ty Bailey | VP of Services
The customer service provided by Chantz was EXCEPTIONAL!!! He responded quickly in communication, was very patient with me and my numerous requests, and went above and beyond in helping me resolve the issue I had with my website. This was a seamless process and I am truly grateful for the support.
Dora always gets back to me super fast and handles whatever tech help I need. She has a very pleasant manner and I really can't thank her enough.
I'm happy we selected the Recharge app to use for our subscriptions. Although some things with the customer interface seemed a bit clunky at first, they are aware of those things and are continually making updates to improve the customer UX and corporate interface as well. Their customer service is very responsive and helpful. I appreciate the continual improvements and ease of use. The support articles and resources are very helpful too.
Waited a little while but the response came within 12 hrs. Probably due to different time zones. I must say, Recharge has one of the most helpful support teams. Julmar responded and assisted promptly with patience and displayed expert knowledge on the platform. What felt daunting in the beginning diminished quickly. Thank you Julmar and I'm quite happy with the level of integration and modularity this app has to offer. One customer has already feedbacked positively...a great experience is certainly beneficial to any business.
We have increased our overall sales due to the ability to offer subscriptions. This is an excellent app. There was a point where we had an issue but Katrina helped us fix the issue within an hour of the ticket being submitted! I highly recommend this app for those of you who want to offer Subscribe & Save services.
This app has been fantastic for our subscription program. I've also been impressed with their customer support either by chat or email. I recently had a rather big issue and the support rep, Norm, was great. He provided me step-by-step instructions and I was able to get the problem resolved.
If you want to provide a subscription in your shop, this is the best app for subscriptions on Shopify. And good customer service, too!
Love being able to manage and update subscriptions easily, and the support from reCharge rocks. Thanks, Jessie M, for your help. ~Betsy V.