レビュー (1,941)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年7月19日

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

InfoDefender
カナダ
アプリの使用期間:約3年
Rechargeが返信しました 2024年7月22日

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

2024年6月25日

Customer Support was excellent and we are a new client of recharge. My direct contact was Mallory C at recharge and she was professional, helpful, courteous and fast. Having spent time with other support services from other companies, Mallory's customer care really stood out. She addressed the situation expertly and quickly and kept me constantly updated on the progress of my ticket. Mallory also flawlessly reported back to me in a timely fashion on specific developments as she promised. Promises made were promises kept. I am completely satisfied (and impressed) by the service I received and I give my highest commendation to Mallory.

Vineland Estates Winery
カナダ
アプリの使用期間:4ヶ月
Rechargeが返信しました 2024年7月1日

We appreciate you taking the time to leave a review - and for the fantastic shout out to Mallory!

- Ty Bailey | VP of Services

2024年7月4日

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Bunnies That Lunch
イギリス
アプリの使用期間:4年弱
Rechargeが返信しました 2024年7月8日

We appreciate you taking the time to leave a review - and for the shout out to Eduardo!

- Ty Bailey | VP of Services

2024年6月7日

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Earthssplendor
アメリカ合衆国
アプリの使用期間:1年以上
Rechargeが返信しました 2024年6月11日

Thank you so much for your feedback and five star review!

- Ty Bailey | VP of Services

2024年6月25日

So far very very happy with Recharge. Not only with the app itself, the functionality and how clean and simple everything is but mainly with the help and support I received from their team, mainly Vinse Ridenour who was there helping us get set up and launched every step of the way. There was never a question or issue that was not addressed and solved immediately. Very excited to see what recharge does for out business.

Riti
アメリカ合衆国
アプリの使用期間:約2ヶ月
Rechargeが返信しました 2024年7月1日

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

2024年8月2日

Poor customer service. AI automated response via email not clear help to get myself migrated over

Conscious Moss
イギリス
アプリの使用期間:約2ヶ月
Rechargeが返信しました 2024年8月5日

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

2024年7月19日

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

Morgan Julia Designs
アメリカ合衆国
アプリの使用期間:25日
Rechargeが返信しました 2024年7月22日

Thank you for your feedback and five stars!

- Ty Bailey | VP of Services

2024年4月26日

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
イギリス
アプリの使用期間:4年弱
Rechargeが返信しました 2024年5月13日

We appreciate you taking the time to leave a review about your experience!

- Ty Bailey | VP of Services

2024年5月29日

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

Vetz Petz Antinol CA
カナダ
アプリの使用期間:約4年
Rechargeが返信しました 2024年6月3日

Thank you for your review - and the shout out to Elijah!

- Ty Bailey | VP of Services

2024年5月21日

We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out!
Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge.

Very happy to be back at Recharge!

Davids Natural Toothpaste
アメリカ合衆国
アプリの使用期間:約4年
Rechargeが返信しました 2024年6月3日

Very glad to hear about your positive experience. Appreciate the shout out to Jairus!

- Ty Bailey | VP of Services