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Excellent support from Nick at e genius shop. He helped with some changes and did this quickly and easily. 10/10
Great onboarding and account management. We have a special "personalized" bundle setup where we need to add/remove products from subscriptions and Recharge's team has been very supportive and they still are.
We have a direct Slack connection to their API support team and their account managers are very responsive and supported us in migrating from our previous subscription provider.
If you're looking for committed B2B support to help you get set up and run your subscription business, Recharge is a great way to go in my experience.
I use this app to manage my subscriptions. Every time i've needed assistance someone was there to help. Today I had a check-out issue that I needed help with and Denis was extremely helpful in assisting me in fixing the problem. Very, very happy, not only with the company but the staff as well!
Chris from the support team was extremely quick and knowledgable when it came to a bulk change I needed in a time sensitive amount of time. He was very thorough and explained in an easy way what he needed from me in order to complete the task on his end. I couldn't have asked for a better experience to a task that seemed daunting beforehand.
I really like the application and the technical support.
We're glad to hear you've had a positive experience with Recharge! Thank you for the review.
- Ty Bailey | VP of Services
Great and fast customer service, I had trouble with the code they were able to resolve it. so far so good.
I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.
I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.
Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself.
Thank you!
We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services