Recharge Subscriptions

Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)

The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.

Endless problems the past 4 years. Zero customer support. Default response to any issue is "user error". We've lost tens of thousands of dollars due to issues with this software.

Hi - I have never written a bad review in my life. If I don't have anything nice to say, I don't say anything I just spend my money elsewhere. This APP is SOOOOO problematic. Customers cannot tune their deliveries themselves just for starters. But the reason I am writing this review is because THIS APP is making my buy box disappear on multiple product listings. We have asked for help mulitple times. Here is their answer: XYZ here with Recharge, thanks for reaching out. Adding a Quick View to your store theme requires custom code for your Shopify storefront and is not supported by ReCharge as per our design policy. It depends on your Shopify store theme, how it's coded with JavaScript, and what Quick View apps you use on your storefront. If you require further assistance, visit the ReCharge Partner Directory for a list of development agencies that can help build out a custom solution. This is their solution to their App whose purpose is to assure you get more orders, all the while it is deleting your add to cart button. STAY AWAY. ONCE YOU USE IT, YOU WILL HAVE CUSTOMERS RELYING ON THEIR AUTOSHIP WHICH MAKES IT HARD TO DELETE. I would give negative stars if I could.

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker.
Recently chatted with Dalia which was a great experience.

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!

Their customer support is very quick to reply and help with any issues. We have not had any problems using Recharge for our subscription products.

Good app but when you face any problem their customer service is not existent. This is so frustrating. When you have to pay for shopify and their app. We have 5 shopify stores and we use a lot of apps. This one has simply the worst customer service you can imagine. They just don't care because when they lock you in it's hard to get out. Just go through their facebook and read the comments everyone has the same complain. You wait weeks for any relevant answer. YES WEEKS.

Recharge has helped our business seamlessly implement subscription options directly into our preexisting shopify website/store. The customer service team is very quick and helpful with every step of the process. - Nutrasumma Inc.