Recharge Subscriptions

Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Elijah has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.

I wish i could give 5 stars, but it is still not set up after many many emails. I am so disappointed in this app. it has cost me a lot of sale, I cant even launch it because of all the issues. which I am sure could be resolved if I was responded to quickly and with detailed information

Very good support by Denis R. Helped fast and helped with every question I had and fixed all problems.

Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!

Support staff was super helpful and informative. Stuck with of dev team from integration to launch. We hope to see this level communication continued as we progress.

Customer service during set-up was quick and effective. Prefer this app above others in the app store.

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app

We just launched on Recharge and the support was great. Even after launch...our growth account manager helped us solve issues that came up and was super responsive.

This app has been a game-changer for us. It's streamlined the subscription process and is managing it smoothly. Our customers love it and we've seen a huge uptick in our subscription orders. The support is second to none. Timely and clear responses. Feels like the recharge team is part of our team.

Probably a very very good app for people who want something plug and play, because their philosophy is a pretty walled garden approach of "just contact us if you want to change anything", which in practice means communicating via miserable ZenDesk help tickets (and being on the receiving end of "type your response above this line" is an experience I've never enjoyed), but I understand why ReCharge may be in a position where this is really the only viable option for them. For someone who's trying to customize their store heavily, this would be challenging if not for EXCELLENT support agents like Jairus. THIS IS A 11/10 REVIEW FOR JAIRUS. Jairus (and likely many other great ReCharge support agents) has gone above and beyond stated ReCharge policy to help me figure out stuff about how the app works that doesn't seem to be documented anywhere. Or maybe it's documented in the dev section, which I haven't thought to ask for access to yet, so hey - maybe I've been the only one getting in my way here! Overall, don't love the ticketing support system, but I do love the folks on the other end, particularly Jairus. Thank you Jairus!