レビュー (1,955)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
編集日:2023年6月29日

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

Raz★War
ベルギー
アプリの使用期間:3年以上
2022年4月21日

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

The Coffee Company
オーストラリア
アプリの使用期間:3年以上
2023年3月29日

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

SEX BRAND
イギリス
アプリの使用期間:約2ヶ月
編集日:2021年6月23日

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.

Nutracelle
カナダ
アプリの使用期間:3年以上
2023年5月11日

(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.

Mana™ | Slovensko
チェコ
アプリの使用期間:4年以上
Rechargeが返信しました 2023年5月16日

Thank you for taking the time to provide us with your feedback on our product. Your insight has been passed along to the appropriate teams for future consideration in how we can continue to improve.
- Ty | VP of Services

2021年4月26日

Almost ready to go live with ReCharge Subscriptions, the app is easy to use and looks professional. We've had a couple of small conflicts with our theme that the ReCharge team are resolving for us as we speak. The customer support from both Alona and Jamison has been nothing short of fantastic, I would highly recommend ReCharge to anyone looking to add recurring payments to their Shopify store. 5/5. George, Protein Package (proteinpackage.co.uk)

Protein Package
イギリス
アプリの使用期間:約2ヶ月
2023年12月22日

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!

You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Eight Ounce Coffee
カナダ
アプリの使用期間:3年以上
Rechargeが返信しました 2024年1月2日

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

2022年4月13日

Recharge has been a great addition to my business and their customer support team has been very helpful in getting me started, especially Juan C. Thank you and I highly recommend this service.

Sonny's Wellness
アメリカ合衆国
アプリの使用期間:約2ヶ月
2021年12月18日

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

Mama Bar
アメリカ合衆国
アプリの使用期間:3年以上
2024年1月22日

Customer support has been great and answered any questions I've had very promptly.

Botanica Health
イギリス
アプリの使用期間:約2ヶ月
Rechargeが返信しました 2024年1月29日

Thank you for the five star review! We appreciate it.

- Ty Bailey | VP of Services