レビュー (1,960)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2022年3月2日

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit ...

sirwaggingtons
カナダ
アプリの使用期間:4年弱
編集日:2024年1月25日

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault")

Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks ...

The Everset
アメリカ合衆国
アプリの使用期間:5年弱
2021年10月22日

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

Harringtons Pet Food
イギリス
アプリの使用期間:5年弱
2021年3月2日

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

The Snaffling Pig Co
イギリス
アプリの使用期間:3年以上
2021年11月16日

We've received many request from our customers to build an integration with this app and heard great feedback.

peolyteststore
チェコ
アプリの使用期間:約2ヶ月
2021年2月26日

After a lot of back and forth, we finally have the app running and it seems to be working pretty well. My biggest complaint is support is EXTREMELY slow to respond at times, which can be frustrating in ecommerce. All my questions and issues were handled and handled correctly, just wish there was a little more ease of access to support, vie chat or anything.

Mr. Moxey's
アメリカ合衆国
アプリの使用期間:4年以上
編集日:2023年6月29日

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est ...

Raz★War
ベルギー
アプリの使用期間:3年以上
2022年4月21日

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

The Coffee Company
オーストラリア
アプリの使用期間:3年以上
2023年3月29日

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

SEX BRAND
イギリス
アプリの使用期間:約2ヶ月
編集日:2021年6月23日

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our ...

Nutracelle
カナダ
アプリの使用期間:3年以上