レビュー (1,941)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2022年1月25日

Sarah at Recharge was super helpful and really quick to assist with any queries I had. She installed the app onto a draft theme for a client to ensure that the current site wouldn't be affected. She was very responsive and helpful and I was able to get any questions answered promptly. Thanks a mil guys!

DoggyRade
アイルランド
アプリの使用期間:約1ヶ月
2021年12月17日

ReCharge is the best subscription app around, and everyone knows it. The thing that really sets them apart though is their support. Would absolutely recommend to anyone looking to utilize subscriptions for their store.

HeadBlade
アメリカ合衆国
アプリの使用期間:約1ヶ月
編集日:2022年7月26日

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.

D+ for care
フランス
アプリの使用期間:2年以上
2023年8月15日

The app mostly of does what it's supposed to but has a lot of Shopify integration issues. Back end subscription management is tedious and unintuitive. Customer service agents are unhelpful if they respond at all, and when they make sweeping platform changes the user is left helpless with no response from developer. Lack of customization options. I used Recharge for several years before I found a better solution: Seal Subscriptions. Easier to navigate, integrates better with Shopify, and costs significantly less if you're running a business that's doing <$10k/mo.

Culinarie Kit
アメリカ合衆国
アプリの使用期間:3年弱
Rechargeが返信しました 2023年8月29日

Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for more details so we can resolve this issue.
- Ty Bailey | VP of Services

2021年5月10日

I've had a pretty poor experience with Recharge. They charge you for all sorts of features including customer support. We've been using Recharge for our subscription offering for the last 2 years. They recently changed how the customer portal looks, you used to be able to customize how this page looked so it was on-brand and matched the rest of the site. Without any notification, they've changed it completely. It can't be customized with brand fonts or colors - so it looks really awful. They now require you to upgrade to customize this page, $300 a month. Pretty crazy. I'm actively looking to switch to another app for our subscription products.

Goldmine Adaptogens
アメリカ合衆国
アプリの使用期間:2年以上
2021年11月23日

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

Everjump
ドイツ
アプリの使用期間:約1ヶ月
編集日:2021年7月1日

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Bare Bones
アメリカ合衆国
アプリの使用期間:約2年
編集日:2022年3月28日

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors.
To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here
Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

CRYSTALS.COM
アメリカ合衆国
アプリの使用期間:約2年
編集日:2024年7月16日

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.

Magic T
ニュージーランド
アプリの使用期間:約2年
Rechargeが返信しました 2023年10月16日

Thank you for taking time to leave us with your feedback. I will be bringing your concerns to my team for further discussion.

- Ty Bailey | VP of Services

2021年10月1日

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Lata
アメリカ合衆国
アプリの使用期間:約1ヶ月