レビュー (1,941)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2023年11月15日

Pros:

- Responsive customer support (thanks Thomas)
- Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice

Cons:

- Expensive
- Poor documentation
- Clunky, slow and ugly UI for front end and backend users

Use something else, there are apps out there that are as good but don't cost the world.

Nourished Natural Health
アメリカ合衆国
アプリの使用期間:2年以上
Rechargeが返信しました 2023年11月20日

Thank you for taking the time to leave a review with your feedback. I will be bringing your points up to my team for future consideration in the advancement of our product.

- Ty Bailey | VP of Services

2021年7月14日

If I could give it 0 stars I would. Where to start. A - If you plan to use this with shopify checkout - find something else. It simply does not work, causes major bugs and here is the best part. THE SUPPORT IS NON-EXISTANT. Save yourself time, money and headaches and go with a company that's built something that works with Shopify!

Javaworks.ca
カナダ
アプリの使用期間:2年弱
2023年5月11日

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.

The app support experience is also good.

Nature+
アメリカ合衆国
アプリの使用期間:1年以上
Rechargeが返信しました 2023年5月16日

We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful!
- Ty | VP of Services

2023年3月9日

Overall customer support is good and responsive. they helped with my issues in a timely manner.
features are good and the subscription product works great with shopify
Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees

Puzzle Culture Box
アメリカ合衆国
アプリの使用期間:1年以上
編集日:2023年7月31日

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

Good Vegans
カナダ
アプリの使用期間:1年以上
Rechargeが返信しました 2023年7月11日

Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for more detail so we can resolve this issue.
- Ty Bailey | VP of Services

2023年11月2日

Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.

Café Britt
アメリカ合衆国
アプリの使用期間:27日
Rechargeが返信しました 2023年11月15日

Thank you for taking the time to leave a review - and for the shout out to Vinse!

- Ty Bailey | VP of Services

2021年8月23日

I had some trouble with loading my products. However after contact with customer support, Gabriel helped me as quick as lightning. The problem was solved very quickly.

Versemaling.nl
オランダ
アプリの使用期間:27日
2023年3月6日

Can someone please get back to me.

Since 6 months ago we are requesting to convert to a Shopify checkout integration as recharge is not compatible with out delivery date selector Zapiet. Customers can't make any new subscriptions as no-one can checkout with a subscription product at the moment.

I've messaged and emailed so many times to your support team, please please please help.

Rita's Farm Produce
オーストラリア
アプリの使用期間:1年以上
2021年12月30日

Excellent app and fantastic support. After looking at many different options I am glad I found Recharge Subscriptions

Adventureco
オーストラリア
アプリの使用期間:26日
2020年12月17日

App and configurations take a bit of getting use to however, their support team is great to work with. Javaughn was super speedy and helpful with getting a customer set up properly.

Salt & Straw
アメリカ合衆国
アプリの使用期間:1年以上