Recharge Subscriptions

We migrated to Shopify from WC in the last 30 days. We could not figure out how to move our active memberships. Submitted a ticket for support. 11 days later received a response to that ticket. By then we’d already taken other action. Very disappointing.

Avoid!

The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data.

We took the decision to try a different solution as the support is so poor and interested.

I downloaded this app for my online business as a result of high recommendations from several other businesses. I was a bit concerned about the set-up which felt daunting, but it was so quick, simple and straight forward. Once the subscription widget went live we did hit a technical hurdle and the support team were there right away in the chat box. Problem resolved in less than 5 minutes and we went live. 5 star experience so far, can't wait to see how the app goes with our store!

Customer service is great! I think CX is what seperates good companies from great companies. Recharge is a great company!

Good app, easy and straightforward to use. Not many customizations available for the look and feel on the site however.

The customer service was amazing! They answered all 4 of my questions individually and understood what I was saying the first time!

The is brilliant and the team were fantastic to work with, very helpful and quickly turned around some of the challenges I had.

Great customer service from Renata V. Helped me get my store and subscriptions up and running in real-time and I didn't have to wait for an email back.

Support has been great -- Juan, Jon, and Terrell have all been so prompt and helpful! The chat support is very responsive.

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.