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Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!
Thank you for the five star review & shout out to Nikola!
- Ty Bailey | VP of Services
Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!
Thank you for the five star review!
- Ty Bailey | VP of Services
We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!
We appreciate you leaving a review!
- Ty Bailey | VP of Services
The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.
For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.
The app is incredibly user-friendly, and managing recurring orders is effortless.
Highly recommend for any business looking to boost their subscription model!
Thank you so much for taking the time to leave a five star review!
- Ty Bailey | VP of Services
As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier.
Thank you for the shout out to our support team!
- Ty Bailey | VP of Services
very helpful with tutorials so I can then help customers on my own
Thank you for your review!
- Ty Bailey | VP of Services
They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.
Fast response. Comprehensive and has supported sales growth.
-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!
Thank you for your review!
- Ty Bailey | VP of Services
I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback.
- Ty Bailey | VP of Services
Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!
Thank you for your review - and for the shout out to Jaden!
- Ty Bailey | VP of Services