レビュー (1,904)

総合評価
4.6
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の6%は1つ星です
2024年5月3日

Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans

Wines Direct
アイルランド
アプリの使用期間:1年以上
Rechargeが返信しました 2024年5月20日

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

2024年3月7日

Used them for years and will continue to do so. Support is top notch and they make it easy.

P2Life
アメリカ合衆国
アプリの使用期間:9年弱
Rechargeが返信しました 2024年3月21日

Thank you for taking the time to leave us a five star review!

- Ty Bailey | VP of Services

2024年2月22日

Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.

Ballerina Farm
アメリカ合衆国
アプリの使用期間:4年以上
Rechargeが返信しました 2024年2月26日

Thank you for the five star review - and the shout out to Jaden!

- Ty Bailey | VP of Services

2024年4月11日

Implementing Recharge into our business was a breeze, thanks to Vinse's outstanding assistance. His expertise made complex concepts easy to understand, and his responsiveness ensured all my questions were promptly addressed. Plus, the software itself is incredibly user-friendly, making managing subscriptions a smooth and efficient process. Highly recommended for anyone considering integrating to Recharge!

Fish For Skeptics
アメリカ合衆国
アプリの使用期間:3ヶ月
Rechargeが返信しました 2024年4月22日

We appreciate you taking the time to leave this review!

- Ty Bailey | VP of Services

2024年1月5日

Been working great for me. I especially like the support work of Nick from E-Shop Genius. Can't say enough go things...

The Camp Life
アメリカ合衆国
アプリの使用期間:3年以上
Rechargeが返信しました 2024年1月16日

We appreciate your review!

- Ty Bailey | VP of Services

2024年5月6日

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Go Good
ニュージーランド
アプリの使用期間:7ヶ月
Rechargeが返信しました 2024年5月20日

Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.

- Ty Bailey | VP of Services

2024年3月5日

We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up.

The email for the price increase justified this with the addition of new features - OK, that seemed fine.

The new features are at an EXTRA cost.

I'm not sure what happened with this company but i feel this is unjustified.

Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible.

I will be leaving recharge very soon which is sad due to the great service i used to receive.

I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid.

If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.

SLEEPALPHA™
イギリス
アプリの使用期間:3年弱
Rechargeが返信しました 2024年3月21日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2024年2月21日

Pros: Setup is straightforward, seamless integration with Shopify, support team is helpful and responsive!

Cons: Reporting and some customization is limited or not that intuitive. It's also a bit expensive

Kamana
アメリカ合衆国
アプリの使用期間:10ヶ月
Rechargeが返信しました 2024年2月26日

We appreciate your feedback and the review!

- Ty Bailey | VP of Services

2024年1月4日

Nikola was super helpful in dealing with a recharge / shopify issue we had regarding inventory. After just a few emails it appears everything will be resolved. Nice work!

FUNDAY Natural Sweets
オーストラリア
アプリの使用期間:2年以上
Rechargeが返信しました 2024年1月16日

Thank you for leaving us a five star review - and for the shout out to Nikola!

- Ty Bailey | VP of Services

2024年2月6日

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

Box Of Goth
イギリス
アプリの使用期間:7年弱
Rechargeが返信しました 2024年2月12日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new